Erik Brouker
Coraopolis
Summary
Versatile and highly driven, I excelled at Edgeworth Security, where I remotely monitored over 300 sites and was named Employee of the Month multiple times. Demonstrating exceptional problem-solving skills and customer care, I also significantly improved claim resolution processes at ZOLL LifeVest. My adaptability and articulate communication have consistently enhanced client and interdepartmental relations.
Overview
10
10
years of professional experience
Work History
Advisory Agent/Remote Monitoring Agent/Trainer
Edgeworth Security
08.2021 - 12.2024
- Remotely monitored 300+ sites via cameras, consisting of both residential and commercial properties.
- Independently monitored 280+ Waffle House sites via cameras.
- Routinely in contact with clients, PD, and Emergency Services, via phone.
- Extensively trained several newly hired, incoming employees.
- Created Post Event Reports, which were then sent to the clients, detailing the nature of the incidents detected through the remote monitoring processes.
- Multiple-time Employee of the Month.
Medical Billing Specialist
ZOLL LifeVest
12.2014 - 11.2020
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments, along with medical providers to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on issues, promoting a positive customer experience.
- Handled increasingly large volume of claims on a daily basis.
Education
No Degree -
Community College of Allegheny County
Pittsburgh, PABachelor of Arts - Abnormal Psychology
University of Pittsburgh
Pittsburgh, PA05-2026
High School Diploma -
Montour High School
McKees Rocks, PA06-2010
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Adaptability
- Ability to quickly adjust to new environments/surroundings
- Quick learner
- Highly driven
- Independent thinker
- Articulate
- Versatility
Timeline
Advisory Agent/Remote Monitoring Agent/Trainer
Edgeworth Security
08.2021 - 12.2024
Medical Billing Specialist
ZOLL LifeVest
12.2014 - 11.2020
No Degree -
Community College of Allegheny County
Bachelor of Arts - Abnormal Psychology
University of Pittsburgh
High School Diploma -
Montour High School
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