Erik Gatlin
Fairless Hills
Summary
Resourceful and quick-thinking technician with a proven ability to manage complex systems and solve problems effectively under pressure. Expertise in troubleshooting back-office software and maintaining SQL databases for a diverse clientele, ensuring seamless operations. Skilled in managing high-volume operational tasks with precision and efficiency, consistently delivering results that enhance productivity and client satisfaction. Committed to leveraging technical skills and strategic problem-solving to drive operational excellence in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Level 2 Support Technician
Global Payments
Atlanta, GA
02.2022 - Current
- Managed SQL database oversight for a diverse portfolio of clients.
- Executed POS conversion strategies for over 50 clients, managing diverse portfolios of 1 to 180 locations.
- Analyzed and improved ticketing procedures to accelerate response rates and increase resolution effectiveness.
- Conducted evaluations of daily imports to maintain data integrity and support back office functionality.
- Managed service level agreements with clients to ensure consistent service quality and client satisfaction.
- Developed and maintained client relationships to ensure prompt resolution of concerns and uphold satisfaction.
- Diagnosed and resolved network connectivity problems using troubleshooting tools and techniques.
- Provided technical support for hardware and software issues, ensuring minimal downtime.
Graphic Designer
Decals Plus
Morrisville, PA
2021 - 2022
- Designed visually compelling graphics for digital and print media to enhance brand identity.
- Collaborated with cross-functional teams to develop innovative design solutions aligned with client objectives.
- Utilized Adobe Creative Suite to create high-quality marketing materials, ensuring consistency across platforms.
- Managed 3-5 projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Created digital image files for use in digital and traditional printing methods.
Warehouse Supervisor
Crystal Springs Water Co Inc
Bristol, PA
2017 - 2021
- Supervised daily warehouse operations to ensure efficiency and safety compliance.
- Managed inventory control processes over 2000 products, improving accuracy in stock management.
- Trained and mentored team members to enhance productivity and teamwork.
- Implemented process improvements that reduced order fulfillment times significantly.
- Ensured adherence to safety protocols, reducing workplace incidents by promoting best practices.
- Oversaw daily operations and shipping and handling processes.
Assistant Manager
Dollar Tree
Morrisville, PA
2014 - 2017
- Led team in executing daily operational tasks, ensuring adherence to company policies and procedures.
- Developed training materials for new hires, enhancing onboarding efficiency and employee performance.
- Oversaw inventory management processes for over 10,000 different products, improving stock accuracy and reducing discrepancies.
- Coordinated scheduling of staff shifts, optimizing workforce allocation based on business needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
No Degree - Computer Science
Bucks County Community College
Newtown01-2014
High School Diploma -
Pennsbury High School
Fairless Hills, PA01.2010
Skills
- SQL data analysis
- Bash scripting
- Amazon Web Services
- Project Management
- Salesforce platform expertise
- Effective communication
- Effective problem resolution
- Remote desktop support
- Active Directory management
- Ticket resolution management
- Technical troubleshooting
Accomplishments
- Successfully completed POS conversions for a magnitude of clients
- Ensured accuracy and quality over a warehouse of products
- Managed a team of employees to accomplish numerous daily tasks and objectives
- Created actionable plans for troubleshooting software issues within our product
Certification
- The Power of Accurate Prompting with Anthropic Claude
- IT Service Desk: Customer Service Fundamentals
- CompTIA A+
Timeline
Level 2 Support Technician
Global Payments
02.2022 - Current
Graphic Designer
Decals Plus
2021 - 2022
Warehouse Supervisor
Crystal Springs Water Co Inc
2017 - 2021
Assistant Manager
Dollar Tree
2014 - 2017
No Degree - Computer Science
Bucks County Community College
High School Diploma -
Pennsbury High School