Erika Brown
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Summary
Dedicated, organized and detail-oriented professional with skills in different vocations; valuable team member, demonstrating excellent communication and interpersonal skills; ability to work well independently with little oversight.
Overview
14
14
years of professional experience
Work History
Office Assistant
IPG Oral Surgery LLC
01.2025 - Current
- Assisted in managing patient scheduling and maintained appointment calendar for optimal workflow
- Handled incoming calls and addressed patient inquiries, ensuring exceptional customer service
- Organized and maintained patient records using electronic health record (EHR) systems
- Supported office operations by ordering supplies and maintaining inventory levels
- Performed data entry tasks accurately to streamline administrative processes
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Licensed Real Estate Agent
EXp Realty, LLC
05.2023 - 12.2023
- Assisted clients in property searches and viewings, providing relevant market insights.
- Developed comprehensive listings using MLS tools to enhance property visibility.
- Coordinated open houses, showcasing properties to prospective buyers and gathering feedback.
- Negotiated contracts and agreements, ensuring compliance with local regulations and standards.
- Utilized social media platforms for marketing properties, increasing engagement with potential buyers.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Timekeeper/Office Administrator
Liquidmetal Coatings
03.2022 - 12.2023
- Monitored employee attendance and time records to ensure accurate payroll processing.
- Coordinated shift schedules to optimize workforce productivity and efficiency.
- Implemented new tracking systems for real-time monitoring of labor hours.
- Kept in constant communication with each customer and kept track of money spent on each job.
- Assisted in preparation and distribution of documents and reports.
- Played vital role in maintaining office efficiency and promoting effective time management.
Timekeeper/Helper
Diamond Technical Services Inc.
03.2015 - 01.2022
- Involved traveling to different power plants and pipeline jobs in western Pennsylvania to complete inspections.
- Responsible for equipment setup and preparation of radiography and inspection equipment.
- Assisted with radiographic testing (RT) and maintained certifications for ultrasonic testing (UT), magnetic testing (MT), liquid penetrant testing (PT), and visual inspections.
- Responsible for accurate and detailed reports for inspection work and maintaining organized records for future reference and analysis.
- Provided valuable support in equipment setup, safety compliance, inspection activities and documentation.
- Also served as timekeeper, accurately recording and maintaining employee attendance records, tracking hours worked, and providing travel arrangements for employees.
Floater/Assistant Teacher
Grand Beginnings
06.2011 - 02.2015
- Assisted in developing lesson plans that align with curriculum standards.
- Supported classroom management strategies to foster a positive learning environment.
- Responsible for caring for children ages six weeks to twelve years.
- Changed, fed, taught, and cared for young children.
- Covered lunch breaks, planned lessons and activities, and assisted children on field trips.
- Maintained close relationships with parents and kept open communication regarding their child.
- Increased student engagement by incorporating hands-on activities and group projects into curriculum.
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
Education
Associates - Early Childhood Education
Westmoreland Community College
Indiana, PA01-2011
Skills
- Patient scheduling
- Customer service
- Electronic health records
- Inventory management
- Administrative support
- Communication skills
- Office administration
Timeline
Office Assistant
IPG Oral Surgery LLC
01.2025 - Current
Licensed Real Estate Agent
EXp Realty, LLC
05.2023 - 12.2023
Timekeeper/Office Administrator
Liquidmetal Coatings
03.2022 - 12.2023
Timekeeper/Helper
Diamond Technical Services Inc.
03.2015 - 01.2022
Floater/Assistant Teacher
Grand Beginnings
06.2011 - 02.2015
Associates - Early Childhood Education
Westmoreland Community College