Erika Danielle Fortner
Blue Ridge Summit
Summary
Experienced store manager skilled in enhancing operational efficiency across multiple sites. Achieved consistent results through targeted staff training and robust customer engagement strategies. Proven ability to streamline inventory processes and reduce waste, leading to increased profit margins.
Overview
15
15
years of professional experience
Work History
Area MANAGER
7-Eleven Convenience Stores
Harrisburg
02.2023 - Current
- Oversaw daily operations of multiple store locations ensuring compliance with company standards.
- Implemented inventory management procedures that minimized waste and optimized stock levels.
- Coordinated marketing initiatives that promoted new products and enhanced store visibility.
- Developed vendor relationships that led to favorable terms and improved supply chain efficiency.
- Analyzed sales reports to identify trends and inform strategic planning for stores.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
Store MANAGER
7-Eleven
Walkersville
11.2020 - Current
- Oversee day-to-day operations to foster efficient and profitable operations.
- Hired and trained a skilled team, ensuring they met performance and certification standards.
- Coordinate employee schedules according to availability and make staffing adjustments to cover shifts.
- Ensure the highest quality of customer service satisfaction.
- Established inventory management processes that aligned stock levels with sales trends.
- Maintained store operations efficiently to reduce expenses.
- Developed and executed marketing plans that effectively promoted store products and services.
- Promoted strategies to prevent product loss and reduce theft.
- Schedule maintenance and repairs on company equipment to ensure efficacy of operations and prevent malfunctions.
- Solve problems and resolve conflicts for team members and customers.
Store MANAGER
7 Eleven
Fairfield
04.2016 - 09.2020
- Engaged customers to enhance experiences and contribute to revenue growth.
- Scheduled and led store meetings to discuss sales promotions and new inventory, encouraging employee feedback.
- Controlled monthly operations budget to maintain financial accuracy and support business objectives.
- Create work schedules according to sales volume and number of employees.
- Evaluate suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Rotate merchandise and displays to feature new products and promotions.
Assistant Store Manager
7 Eleven/Sunoco
Fairfield
09.2012 - 04.2016
- Met or surpassed business targets on regular basis through strategic employee engagement and forward-thinking planning.
- Coordinated scheduling and delegated assignments to ensure optimal coverage and service levels.
- Managed opening and closing procedures, recommending changes that streamlined daily activities.
- Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies.
- Handled customer service by resolving complaints, organizing stock, and addressing customer inquiries.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Store Clerk
Sunoco/Tom's
Fairfield
09.2011 - 09.2012
- Assisted customers by answering questions and fulfilling requests, improving overall shopping experience.
- Maintained professionalism through clean, organized, and well-stocked check-out lines, contributing to efficient service.
- Checked prices for customers and processed items sold by scanning barcodes.
- Counted cash in register drawer at beginning and end of shift.
- Mentored new team members on registers, enhancing customer service and ensuring high satisfaction levels.
- Checked identification for proof-of-age and refused cigarette sales to underage customers.
Education
Training Certification -
Subway University
Milford, CT10-2012
High School Diploma -
Fairfield Area High School
Fairfield, PA01-2011
Skills
- Order management
- Order processing
- Inventory management
- Profit optimization
- Operational procedures
- Training development
- Strategic thinker
- Accurate money handling
- Multitasking
- Effective communication
- Customer-oriented
Timeline
Area MANAGER
7-Eleven Convenience Stores
02.2023 - Current
Store MANAGER
7-Eleven
11.2020 - Current
Store MANAGER
7 Eleven
04.2016 - 09.2020
Assistant Store Manager
7 Eleven/Sunoco
09.2012 - 04.2016
Store Clerk
Sunoco/Tom's
09.2011 - 09.2012
Training Certification -
Subway University
High School Diploma -
Fairfield Area High School