Erika Menear
Greensboro,PA
Summary
Dynamic Quality Assurance Manager with a proven track record at Senior Life Greene, enhancing product quality through robust QA processes and internal audits. Skilled in continuous improvement and patient advocacy, I foster collaboration across teams, driving measurable enhancements in quality metrics and customer satisfaction. Committed to excellence in quality assurance management and team development.
Skilled quality assurance professional with proven record of ensuring high standards in product and process integrity. Strong focus on team collaboration and delivering results, adaptable to changing needs. Expertise in quality control methodologies, regulatory compliance, and continuous improvement initiatives. Known for reliability, problem-solving abilities, and effective communication.
Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.
Overview
29
29
years of professional experience
Work History
Quality Assurance Manager
Senior Life Greene
02.2023 - Current
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
- Championed continuous improvement initiatives, consistently seeking ways to optimize operations for better results.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Implemented new quality assurance and customer service standards.
- Analyzed customer feedback to identify quality trends and areas for improvement.
- Mitigated risk of non-compliance with industry regulations by maintaining up-to-date knowledge of standards and conducting regular audits.
Clinic Supervisor
Senior Life Greene
03.2021 - Current
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Mentored junior staff members, fostering professional growth and development within the team.
- Improved clinic efficiency by streamlining patient intake processes and implementing electronic health records.
- Enhanced patient education efforts by creating informative materials on various medical conditions and available treatments.
RN Case Manager
Senior Life Greene
09.2016 - Current
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
Home Health Registered Nurse Case Manager
Harmony Home Health
10.2015 - 09.2016
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Took samples to complete diagnostic and routine assessment tests.
- Developed strong relationships with primary care providers to facilitate seamless coordination of care for patients transitioning from hospital or rehabilitation settings back into the community setting.
- Reduced hospital readmissions by providing thorough patient education and comprehensive discharge planning.
- Conducted comprehensive assessments of patients'' physical, emotional, social, and environmental needs to develop individualized care plans.
- Streamlined documentation processes to ensure accuracy and timely completion of required paperwork.
- Supported family caregivers through education, resources, and emotional support during challenging times.
RN Floor Nurse
WVU Medicine
11.2006 - 06.2015
- Utilized Epic to document nursing assessments, treatments, medications and discharge instructions.
- Strengthened relationships between patients, families, and healthcare providers through clear communication and active listening skills.
- Communicated effectively with patients and family members to convey important instructions and discuss treatments.
- Ensured accuracy in patient records by meticulously documenting assessments, interventions, and outcomes, ultimately contributing to better-informed decision making by healthcare providers.
- Examined and treated patients' injuries and pressure wounds to promote healing.
- Established compassionate environment by providing psychological, emotional and spiritual support to patients and families.
- Maintained high standards of clinical excellence through regular participation in professional development opportunities and staying current with industry best practices.
- Administered medication such as insulin and monitored patients' responses to detect problems.
- Facilitated timely discharges through efficient coordination with case managers, social workers, and physicians.
- Administered basic patient care and treatments by dressing wounds, treating bedsores, giving enemas and performing catheterizations.
- Advanced critical thinking skills for prompt identification of potential complications or deteriorating conditions, leading to timely interventions that prevented further health decline.
- Modified patient health treatment plans by observing patient conditions and responses.
- Managed patients recovering from medical or surgical procedures.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Provided effective patient education, ensuring understanding of medical conditions and treatment protocols for better selfmanagement.
- Promoted a safe environment by consistently adhering to infection control policies and procedures.
- Collaborated with healthcare team members to assess, implement and evaluate nursing care plans.
Registered Nurse
Novant Presbyterian Medical Center
05.2005 - 10.2006
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Advocated for and strived to protect health, safety, and rights of patient.
- Administered medications and treatment to patients and monitored responses.
- Developed strong rapport with patients and families through active listening, empathy, and clear communication during challenging situations.
- Managed complex wound care, including dressing changes, monitoring for signs of infection, and collaborating with wound care specialists as needed.
- Demonstrated flexibility in managing multiple priorities concurrently during high-stress periods while maintaining a calm demeanor.
- Managed caseload of 6-8 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Implemented fall prevention strategies to minimize patient injuries and promote a safe environment within the medical-surgical unit.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Provided education on disease management strategies to empower patients in self-care activities throughout their recovery journey.
Registered Nurse
Mecklenburg Medical Group
08.1999 - 06.2005
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
- Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
- Facilitated continuity of care by communicating effectively with primary care physicians, specialists, and other healthcare providers regarding patient progress and needs.
- Ensured safety in the workplace by strictly adhering to infection control practices, implementing proper waste disposal procedures, and maintaining a clean environment for patients and staff members.
- Monitored vital signs regularly to track changes in patient conditions that may require immediate intervention or adjustment in treatment plans.
- Collaborated effectively with administrative staff members to streamline paperwork processing for increased accuracy in billing systems.
- Managed medication inventory, ensuring proper storage conditions and timely replenishment to prevent shortages or delays in patient care.
- Developed strong rapport with patients by addressing their concerns thoroughly and providing prompt assistance when needed.
- Conducted detailed chart reviews for accurate documentation of patient conditions, treatments provided, and progress made throughout the course of care.
- Assisted physicians during medical procedures such as minor surgeries or diagnostic tests to ensure effective completion of the task at hand.
Registered Nurse
Novant Healthcare, I, Presbyterian Hospital
01.1996 - 07.1999
- Administered chemotherapy and other cancer treatments, ensuring accurate dosing and proper patient education.
- Coordinated complex care plans, working closely with case managers, social workers, and financial counselors to optimize patient outcomes.
- Collaborated with oncologists to develop targeted treatment plans for patients with various cancer types and stages.
- Improved patient outcomes by implementing evidence-based oncology nursing practices.
- Participated in continuous learning opportunities to stay current on advancements in oncology treatments and nursing techniques.
- Established rapport with diverse patient populations by demonstrating empathy and understanding during difficult periods of illness or treatment.
Registered Nurse
WVU Chestnut Ridge
07.1996 - 12.1996
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Education
Nursing
Waynesburg University
Waynesburg, PA05-1996
Skills
- Internal audits
- Continuous improvement
- Quality assurance management
- Document control
- Medication and IV administration
- Medication administration
- Direct patient care
- Patient assessments
- Documentation and charting
- Strong clinical judgment
- Patient education and counseling
- Patient and family advocacy
- Patient monitoring
- Licensed RN
- Family education
- Patient evaluation
- Precepting
- Patient discharge
Accomplishments
- Supervised team of 7 staff members.
- Supervision - Headed onboarding process for new nursing staff.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Documentation - Ensured charting accuracy through precise documentation.
- Presented poster presentation at ANCC National Nursing Conference on Sleep Hygiene
Timeline
Quality Assurance Manager
Senior Life Greene
02.2023 - Current
Clinic Supervisor
Senior Life Greene
03.2021 - Current
RN Case Manager
Senior Life Greene
09.2016 - Current
Home Health Registered Nurse Case Manager
Harmony Home Health
10.2015 - 09.2016
RN Floor Nurse
WVU Medicine
11.2006 - 06.2015
Registered Nurse
Novant Presbyterian Medical Center
05.2005 - 10.2006
Registered Nurse
Mecklenburg Medical Group
08.1999 - 06.2005
Registered Nurse
WVU Chestnut Ridge
07.1996 - 12.1996
Registered Nurse
Novant Healthcare, I, Presbyterian Hospital
01.1996 - 07.1999
Nursing
Waynesburg University
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