Erika Perry
Glenolden
Summary
Dynamic Assistant Manager with proven expertise at Rite Aid, excelling in customer service and operations management. Enhanced store performance through effective team leadership and meticulous money handling, achieving a significant reduction in cash discrepancies. Cultivated strong customer rapport, ensuring a positive shopping experience and fostering a collaborative work environment.
Overview
20
20
years of professional experience
Work History
Assistant Manager/Sales Associate
Rite Aid
01.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Bartender/Server/Trainer
Turf Club
02.2005 - 06.2010
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Education
Diploma -
Perryville
Perryville, MD06.2002
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Retail operations
- Operations management
- Customer rapport
Timeline
Assistant Manager/Sales Associate
Rite Aid
01.2017 - Current
Bartender/Server/Trainer
Turf Club
02.2005 - 06.2010
Diploma -
Perryville
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