Erika Perry
Glenolden
Summary
Motivated and results-driven retail leader with 8+ years of experience in customer service, team management, inventory control, and sales growth. Proven ability to lead high-performing teams, improve operational efficiency, and deliver exceptional shopping experiences. Skilled in training, mentoring, and driving team performance to achieve and exceed business goals.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Rite Aid
Prospect Park
01.2017 - Current
- Directed daily store operations and led a team to meet and exceed sales targets.
- Improved customer satisfaction scores through proactive service and issue resolution.
- Reduced inventory shrink by optimizing stock management and maintaining accurate pricing/signage.
- Executed Planograms and seasonal promotions to enhance in-store experience and product visibility.
- Managed employee schedules and approved time punches to ensure adequate coverage and compliance.
- Recognized for fostering a supportive and goal-driven work environment.
Deli Associate / Key Holder
Sandy's Country Maid
Folcroft
01.2012 - 01.2017
- Delivered consistent, high-quality service in a fast-paced deli environment.
- Maintained strict adherence to health and food safety standards.
- Supported store operations including opening/closing, cash handling, and inventory counts.
- Acted as key holder, assisting with store security and leadership in manager's absence.
- Developed positive relationships with customers and team members, contributing to customer loyalty.
Education
Diploma -
Perryville High School
06.2002
Skills
- Retail Management & Leadership
- Team Training & Development
- Customer Service Excellence
- Inventory & Shrink Control
- Visual Merchandising & Planograms
- Time & Labor Management
- Point-of-Sale (POS) Operations
- Cash Handling & Reconciliation
- Employee engagement
- Retail operations management
- Problem-solving
References
Available upon request
Timeline
Assistant Manager
Rite Aid
01.2017 - Current
Deli Associate / Key Holder
Sandy's Country Maid
01.2012 - 01.2017
Diploma -
Perryville High School