Erika Raffensberger
York
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
School Bus Driver
Reliance Student Transportation
10.2019 - Current
- Operated school bus safely, ensuring timely transportation of students to and from school.
- Conducted pre-trip inspections to verify vehicle safety and compliance with regulations.
- Implemented effective communication with students, parents, and school officials regarding schedules and safety protocols.
- Managed student behavior on the bus to maintain a safe and orderly environment during transit.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
Cellphone Repair Technician
Assurant
02.2015 - 09.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Diagnosed and repaired various cell phone models, ensuring optimal functionality and customer satisfaction.
- Maintained detailed records of repairs and parts inventory, enhancing operational efficiency.
Receptionist
Ingold Veterinary Hospital
07.2014 - 02.2015
- Managed multi-line phone system, directing calls to appropriate veterinary staff and departments.
- Scheduled patient appointments, optimizing calendar for efficient workflow and minimal wait times.
- Maintained accurate patient records using veterinary software, ensuring compliance with clinic standards.
- Assisted in training new reception staff on procedures and customer service best practices.
Receptionist/vet Technician
Dover Area Animal Hospital
03.2011 - 07.2014
- Managed front desk operations and greeted clients with professionalism and courtesy.
- Scheduled appointments using veterinary software to optimize clinic workflow.
- Handled multi-line phone system for efficient communication and client inquiries.
- Processed patient records and maintained confidentiality in compliance with regulations.
Receptionist
Dermatology and Skin Surgery Center of York
01.2010 - 03.2011
- Developed client communication protocols to enhance service quality and client satisfaction.
- Coordinated inventory management for office supplies, ensuring availability of necessary materials for operations.
- Implemented streamlined check-in process, reducing patient wait times during peak hours.
- Led front desk team in maintaining a welcoming environment for clients and their pets, fostering positive relationships.
Education
High School Diploma -
Central York High School
York, PABilling And Coding
Penn Foster Career School
Scranton, PASkills
- Fast-paced problem-solving
- Customer service excellence
Confidential record handling
- Time management
- Dependable and responsible
Timeline
School Bus Driver
Reliance Student Transportation
10.2019 - Current
Cellphone Repair Technician
Assurant
02.2015 - 09.2018
Receptionist
Ingold Veterinary Hospital
07.2014 - 02.2015
Receptionist/vet Technician
Dover Area Animal Hospital
03.2011 - 07.2014
Receptionist
Dermatology and Skin Surgery Center of York
01.2010 - 03.2011
High School Diploma -
Central York High School
Billing And Coding
Penn Foster Career School