Erika Stong

• Greeted & engaged with customers in a friendly manner

• Received & processed packages for shipping

• Packed shipments properly using established procedures & products

• Assisted customers with printing, faxing, copying, finger printing, etc

• Resolved customer complaints due to issues with packages or refunds

• Kept the store clean & orderly

• Always ensured the retail area was stocked

• Greeted customers upon arrival

• Scheduled appointments for the body shop & rental department

• Contacted insurance companies inquiring about customer’s rental coverage

• Assisted customers in selecting the appropriate rental car for their needs

• Explained rental options, pricing & terms clearly

• Collected necessary documentation & processed rental agreements

• Cleaned rental cars inside & out after every usage

• Processed payments

• Handled any rental disputes

• Ensured a great customer experience

• Trained new hires

• Assigned tasks, monitored performance, and provided guidance to associates

• maintained stock levels for all food service items

• performed cash register duties

• Made sure all overnight cleaning tasks were completed

• Resolved conflicts between associates & with customers

• Engaged in conversation with customers to get a better understanding of their wants & needs

• Provided information about products & promotions

• Assisted customers in the fitting room

• Handled transactions efficiently

• Managed returns, exchanges and refunds

• Kept sales floor neat & organized

• Built relationships with customers to encourage repeat business

• Greeted customers & helped with their needs

• Operated the cash register & handled payments

• Prepared food & drinks

• Kept store clean & stocked

• Responded to customer requests & complaints

• Provided exceptional customer service

• Processed merchandise to be floor ready

• Maintained back room and under stock to brand standards

• Executed floor-sets

• Recovered & replenished merchandise on sales floor

• Set & met personal sales goals