Erikson J. Gomes
Myerstown
Summary
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
12
12
years of professional experience
Work History
Clerk
United States Post Office
07.2021 - Current
- Processed incoming and outgoing mail, ensuring adherence to postal regulations.
- Maintained accurate records of mail delivery and receipts using tracking systems.
- Assisted customers with inquiries, providing efficient solutions to enhance service experience.
- Operated sorting machinery to expedite mail processing and reduce handling time.
- Collaborated with team members to improve workflow efficiency in high-volume periods.
Public Safety Officer
Massachusetts Eye and Ear
03.2017 - 10.2020
- Patrol all properties ensuring that all established Infirmary wide and departmental security and parking policies and procedures are maintained to the most efficient levels and standards.
- Maintain proficiency in techniques of crowd control, reaction to emergency procedures, search procedures, evidence gathering, questioning of witnesses, and protection of recovered property and the preparation of written reports.
- Respond and investigate all requests for assistance, alarm violations, secure areas, and make recommendations for preventative maintenance to all equipment and systems.
- Maintains, assigns, and grants access to ID Badge system.
- Controlling access to Infirmary properties after verifying identity of all persons requesting any doors or buildings to be opened or secured.
Security Operations Center Operator
Securitas
06.2015 - 03.2017
- Utilize variety of observation tools including multiple alarm monitoring applications and video surveillance platforms.
- Investigate any incident that constitutes a violation of corporate security policy.
- Responsible for initiating a response to such incidents and documenting their actions.
- Communicate effectively with the security and safety teams at the facility to assure business continuity.
Security Officer
Securitas
10.2014 - 06.2015
- Observes and reports activities and incidents at an assigned client site.
- Makes periodic patrols to check for irregularities and to inspect protection devices.
- Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.
- Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
- Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations.
- Prepares logs and reports as required.
Education
High School Diploma -
TechBoston Academy
Boston, MA06.2010
Skills
- Knowledgeable in Microsoft Office, Outlook, Excel, PowerPoint
- Capacity to multitask and manage priorities in a fast paced environment
- Excellent organizational skills and communication skills
- Able to communicate effectively when dealing with people of diverse interests and backgrounds
Timeline
Clerk
United States Post Office
07.2021 - Current
Public Safety Officer
Massachusetts Eye and Ear
03.2017 - 10.2020
Security Operations Center Operator
Securitas
06.2015 - 03.2017
Security Officer
Securitas
10.2014 - 06.2015
High School Diploma -
TechBoston Academy