Erin Casey
Glen Mills
Summary
Professional with commitment to providing excellent customer service in high-traffic environments. Proven experience in managing ticket sales and resolving customer inquiries efficiently. Reliable team player with strong focus on achieving results and adapting to changing needs. Skilled in multitasking, communication, and problem-solving.
Overview
5
5
years of professional experience
Work History
Box Office Attendant/Skate Guard
Flight on Ice (Seasonal)
11.2021 - Current
- Monitored customers while skating and maintained order during public skate sessions.
- Accommodated customers needs while selling tickets and managing the computers in the box office.
- Participated in keeping all areas of the facility neat, clean, and safe at all times.
- Assisted with storage and inventory of all rental skates, making sure to keep them clean and organized.
Waitress
Barnaby’s of Aston
01.2021 - Current
- Gained time management skills by working in a fast-paced environment of a 140+ seat restaurant.
- Handled disgruntled customers in a positive way and worked to increase customer satisfaction.
- Provided reliable and top-notch customer service while developing a solid work ethic.
- Operated Point of Sale (POS) systems to input customer orders and received phone call orders.
Education
Bachelor of Science - Marketing, Sports Studies
The Pennsylvania State University
University Park, PA05.2026
Florence University of The Arts
Study Abroad Institution
Florence, Italy05.2025
Ireland’s Equine Industry
Study Abroad Institution
Dublin, Ireland05.2024
Skills
- Patience and empathy
- Goal oriented
- Reliability and punctuality
- Teamwork orientation
- Customer service
- Dependability
Timeline
Box Office Attendant/Skate Guard
Flight on Ice (Seasonal)
11.2021 - Current
Waitress
Barnaby’s of Aston
01.2021 - Current
Florence University of The Arts
Study Abroad Institution
Ireland’s Equine Industry
Study Abroad Institution
Bachelor of Science - Marketing, Sports Studies
The Pennsylvania State University