Erin DiOrazio
Middletown
Summary
Seasoned investigator with over 10 years in state government, specializing in fraud prevention and complex investigations. Expertise includes evidence collection, case development, and compliance, along with conducting interviews and analyzing records. Proven ability to collaborate with law enforcement and present detailed investigative reports.
Overview
17
17
years of professional experience
Work History
Special Agent
Office of State Inspector General, Bureau of Fraud Prevention and Prosecution
03.2016 - Current
- Conduct criminal investigations pertaining to Supplemental Nutrition Assistance Program (SNAP, formerly known as Food Stamps) Trafficking and various other Department of Human Services program fraud.
- Interview witnesses and subjects to obtain evidence and confessions of misconduct.
- Composed and filed police criminal complaints, affidavits, and search warrants to facilitate prosecution and uphold legal standards.
- Supported the District Attorney during court proceedings.
- Attends and testifies on behalf of the Office of State Inspector General in criminal and administrative proceedings.
- Skimming Response Team Operations-Experience investigating card skimming activity, evidence removal and collection and surveillance review.
- Analyzed and interpreted OSIG and Department of Human Services policies and procedures, ensuring compliance with rules and regulations across multiple programs and systems.
- Review Food and Nutrition Services contracts and applications between store owners and Department of Agriculture.
Claims Investigation Agent (Reimbursement Recovery Team)
Office of State Inspector General, Operations Support Division
08.2015 - 03.2016
- Prepare, attend and testify on behalf of the Office of Inspector General (OSIG) for collections for all claim types with the Bureau of Hearings as well as Appeals Hearings (examples of claim types include SNAP, Cash, LIHEAP, CCIS and prosecution cases).
- Act on adjudications from Hearings and Appeals, as necessary and appropriate.
- Initiate and complete all requested repayment agreements, hardships, claim reductions and Department of Human Services reviews for all claim types.
- Complete SNAP over-issuance offsets to OARS and County Assistance office.
- Create and settle reimbursement recovery cases with attorneys and/or settlement offices. Update and create these cases in OARS.
- Prosecution enforcement tracking.
- Provide explanations and payment resolutions of all overpayments and prosecution cases as requested by clients.
Tax Examiner II
Pennsylvania Department of Revenue, Bankruptcy Division
06.2011 - 08.2015
- Research daily imported Lexis/Nexus worksheets for liabilities and additional tax numbers. Coding tax systems and assigning cases.
- Create Out of State cases on BIC.
- Filing claims, OAG referrals, Review Dismissals, etc.
- Reviewing bankruptcies and applying all bankruptcy checks to BIC, KITS, IMS and SAP/sending all check info to trustees and reconciling all payments applied.
- Interpret and analyze Federal and State policies and procedures of several tax types and bankruptcy rules and regulations of each.
Medical Secretary
Pennsylvania Neurosurgery and Neurosciences Institute
08.2009 - 02.2011
- Coordinated scheduling of outside studies and physician appointments to ensure timely patient care.
- Secured insurance authorizations to facilitate patient access to necessary treatments.
- Managed incoming patient calls, providing information and assistance to enhance patient satisfaction.
- Scheduled all outside studies and referring physician appointments.
Education
Diploma - General Studies
Middletown Area High School
Middletown, PAClasses - Medical Assisting
Thompson Institute
Act 29 Certification -
Harrisburg Area Community College
Skills
- Criminal investigation
- Evidence collection
- Fraud detection
- Legal compliance
- Interviewing techniques
- Witness interviews
- Surveillance techniques
- Case management
- Policy enforcement
- Procedure compliance
- Regulations
- Data confidentiality
- Report generation
- Excel
- Windows
- JNET
- CLEAN system
- NCIC
- Customer service
- Team collaboration
- Effective communication
Professional Proficiencies
- MS Word
- Excel
- Outlook
- Windows
- JNET
- CLEAN
- NCIC
- Commonwealth of Pennsylvania proprietary software
- Experienced customer service professional in person and via telephone
- Use of office equipment (printer, fax, multi-line telephone)
- Proven abilities to quickly assimilate policies, procedures, and regulations
- Accurate, thorough work product within a fast-paced office environment
- Adherence to confidentiality
Timeline
Special Agent
Office of State Inspector General, Bureau of Fraud Prevention and Prosecution
03.2016 - Current
Claims Investigation Agent (Reimbursement Recovery Team)
Office of State Inspector General, Operations Support Division
08.2015 - 03.2016
Tax Examiner II
Pennsylvania Department of Revenue, Bankruptcy Division
06.2011 - 08.2015
Medical Secretary
Pennsylvania Neurosurgery and Neurosciences Institute
08.2009 - 02.2011
Diploma - General Studies
Middletown Area High School
Classes - Medical Assisting
Thompson Institute
Act 29 Certification -
Harrisburg Area Community College