Erin Gallagher
Hershey
Summary
Dynamic Co-Executive Producer at American Income Life Insurance Company with proven leadership in driving sales performance and team development. Expert in client relationship management and sales strategy, consistently achieving production goals. Strong communicator with a keen attention to detail, adept at managing remote schedules and fostering team success.
Overview
13
13
years of professional experience
Work History
Coexecutive Producer
American Income Life Insurance Company
Vancouver
07.2023 - Current
- Promoted rapidly from Insurance Producer to Regional Producer, and then to Co-Executive Producer within one year, reflecting strong sales performance and leadership ability.
- Lead a growing team of sales agents: responsible for recruiting, training, hiring, onboarding, and ongoing training and development.
- Coach and mentor new and tenured agents to achieve production goals, improve client interaction skills, and maintain compliance standards.
- Licensed in Life AND Health Insurance across 26 states.
- Manage and maintain long-term client relationships, assisting with claims, policy servicing, and ongoing coverage updates, etc.
- Conduct and lead sales appointments via Zoom.
- Self-manage a fully remote schedule balancing both sales and leadership development.
- Oversee team performance metrics for sales retention.
ECOMMERCE SALES REPRESENTATIVE
KINSEY'S OUTDOORS
MOUNT JOY
08.2016 - 06.2023
- Increasing sales by maintaining a vast majority of active online listings across different platforms while pursuing additional Ecommerce opportunities
- Maintaining appearance of internet listings with regard to consistency, clarity, accuracy, and customer feedback
- Communicating with customers through email, phone calls, and messaging via selling platforms.
- Resolving customer complaints
- Maintaining product knowledge
- Maintaining online inventory by selecting products based on trends, seasons, availability, company interests, and freight
- Replenishing inventory based on sales
- Utilizing Microsoft Dynamics Nav (ERP app) to accurately track products, inventory levels, customer orders, etc.
- Striving to meet all selling metrics on a daily basis—promised ship window, tracking uploaded on time, pre-fulfillment cancellation rate, and order defect rate.
- Elementary level understanding of how an API feeds and diagnosing/resolving potential API mishaps
- Creating and setting up sales and promotions on all platforms
- Understanding and occasionally monitoring Google Analytics.
THERAPEUTIC STAFF SUPPORT
TW PONESSA & ASSOCIATES COUNSELING
LEBANON
09.2015 - 07.2016
- Responsible for giving one-on-one support to emotionally disturbed children or adolescence with the following role expectations:
- Required to follow treatment plans in which are goal specific per child or adolescence
- Assist the child or adolescence in eliminating inappropriate behaviors
- Provide emotional support
- Transfer of skills to child or adolescence care giver
RETAIL SALES ASSOCIATE
GANDER MOUNTAIN
HARRISBURG
07.2012 - 03.2016
- Assisting customers both in store and over the phone
- Product knowledge
- Freight processing and merchandising
- Floor resets
- Pricing/Signing
- Store recovery
Education
Bachelors - Psychology
PENN STATE HARRISBURG
MIDDLETOWN, PA05.2015
High School Diploma -
PALMYRA AREA HIGH SCHOOL
PALMYRA, PA06.2011
Skills
- Multitasking
- Ability to work well in a team environment
- Ability to take initiative and be independent
- Exceptional customer service
- Problem solving
- Strong communication
- Attention to detail
- Team leadership
- Client relationship management
- Sales strategy
- Schedule management
- Zoom expertise
- Strong work ethic
Timeline
Coexecutive Producer
American Income Life Insurance Company
07.2023 - Current
ECOMMERCE SALES REPRESENTATIVE
KINSEY'S OUTDOORS
08.2016 - 06.2023
THERAPEUTIC STAFF SUPPORT
TW PONESSA & ASSOCIATES COUNSELING
09.2015 - 07.2016
RETAIL SALES ASSOCIATE
GANDER MOUNTAIN
07.2012 - 03.2016
Bachelors - Psychology
PENN STATE HARRISBURG
High School Diploma -
PALMYRA AREA HIGH SCHOOL
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