Erin Galletto
Freeland
Summary
Dynamic Sales Associate with proven expertise in customer service and problem-solving honed at PLCB. Excelled in engaging customers, boosting satisfaction, and fostering loyalty through exceptional service and efficient cash handling. Skilled in POS system operation and teamwork, consistently enhancing store performance and customer experience.
Overview
6
6
years of professional experience
Work History
Sales Associate
PLCB
10.2018 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
High School Diploma -
Camden County HS
St. Marys, GA06.1994
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Money handling
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- POS system operation
- Inventory tracking
- Display setup
- Friendly and outgoing
- Verbal and written communication
- Task prioritization
Timeline
Sales Associate
PLCB
10.2018 - 05.2024
High School Diploma -
Camden County HS
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