Erin Holman
Quakertown
Summary
Proven leader in retail management, adept at stock auditing and enhancing customer satisfaction, as demonstrated at Ross Stores. Skilled in streamlining inventory processes and fostering team collaboration to exceed sales goals. Excels in building customer relationships and maintaining stockroom organization, ensuring operational excellence and compliance.
Overview
8
8
years of professional experience
Work History
Stock Lead
Ross Stores
05.2024 - Current
- Coordinated seamless inventory transfers between departments or store locations as needed.
- Aided in minimizing stock shortages by proactively identifying low inventory levels and promptly alerting management to initiate replenishment orders.
- Assisted in annual physical inventory counts ensuring accuracy and compliance with company guidelines.
- Collaborated with cross-functional teams to achieve store sales goals and support promotional events.
Togo Associate
Applebee's Grill + Bar
06.2023 - 08.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Sales Associate
Kohls
05.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Tjmaxx
06.2017 - 12.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor In Arts - Theatre, Dance, Music
Indiana University of Pennsylvania
Indiana, PA05.2024
Quakertown Community High School
Quakertown, PA06.2020
Skills
- Stock auditing
- Loading and unloading
- Order picking
- Shipping and receiving
- Packaging and labeling
- Stockroom organization
Timeline
Stock Lead
Ross Stores
05.2024 - Current
Togo Associate
Applebee's Grill + Bar
06.2023 - 08.2023
Sales Associate
Kohls
05.2022 - 08.2022
Sales Associate
Tjmaxx
06.2017 - 12.2020
Bachelor In Arts - Theatre, Dance, Music
Indiana University of Pennsylvania
Quakertown Community High School
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