Erin Johnson

Owned documentation quality across a high-throughput county environment, editing and preparing official records, correspondence, forms, and supporting documentation for publication, distribution, or filing.

Applied template standards, style consistency, and rigorous QC checks (names, dates, figures, references) to reduce errors and rework.

Maintained strong version control and traceability during revision cycles; collaborated with staff and leadership to clarify intent, correct inconsistencies, and standardize recurring document types.

• Managed patient scheduling and appointment reminders for eye care services.
• Assisted with inventory management of optical products and supplies.
• Coordinated patient intake forms and maintained accurate medical records.
• Provided excellent customer service to patients during office visits.
• Communicated effectively with optometrists regarding patient needs and concerns.
• Maintained cleanliness and organization of the optometry office environment.
• Maintained accurate electronic health records for all patients according to HIPAA guidelines.