Erin Johnston
Halifax
Summary
Detail-oriented professional with a strong background in customer documentation and claims analysis. Proven skills in problem-solving and time management, ready to enhance operational efficiency and client satisfaction.
Overview
32
32
years of professional experience
Work History
clerical assistant 3
commonwealth of pa
Harrisburg
07.2024 - Current
- Process vehicle titles and registration requests.
- Review application and respond to inquiry on motor vehicle transactions, such as titling trucks, tractors, suspending or restoring records, issuing registration, and completing requests for duplicate credentials.
- Creates and maintains commercial motor vehicle accounts.
- Validates proof of residency documents for new accounts and address changes.
- Research identifies and resolves routine to complex discrepancies.
- Review and documents all cash drawer, check, check exchange, and electronic currency transaction policies regarding the security, shortage, and overages of departmental funds.
- Ordering Book of TA for Notary Agents.
- Responds to customer inquiries via email, telephone, face-to-face interaction, or electronic correspondence.
ASSOCIATES CUSTOMER IMPLEMENTATION ANALYST
HIGHMARK
Camp Hill
10.2016 - 03.2024
- Analyze, implement, and maintain new and existing client groups.
- Research Rejected Medical Claims.
- Analyze medical coding and configuration to ensure minimum production defects.
- Resolved ticket issue due to benefits coding within a 24-hour turnaround time.
- Peer-to-peer review.
- Mentor co-workers.
- Developed documentation for coding procedures and system updates
- Verification of coverages.
- Ability to work within a team-oriented, fast-paced, customer-focused environment.
- Personal computer skills, with an emphasis on Microsoft products.
Customer Service Representative
HIghmark
Camp Hill
10.2013 - 10.2016
- Assisted customers with inquiries and product information across multiple channels.
- Resolved customer complaints efficiently while maintaining a positive service experience.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Processed returns and exchanges according to company policies and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
front line cook and trainer
Dennys lennies
Halifax
05.1993 - 09.2013
- Prepared ingredients for daily menu items efficiently and accurately.
- Operated kitchen equipment safely and maintained cleanliness throughout the workspace.
- Collaborated with team members to ensure timely meal service during peak hours.
- Followed recipes closely to create consistent, high-quality dishes for customers.
- Assisted in training new kitchen staff on food preparation techniques and safety protocols.
- Implemented proper food storage procedures to maintain ingredient freshness and safety standards.
- Adapted quickly to changing menu items based on seasonal ingredients and customer feedback.
- Prepared and cooked food items according to standard recipes and menu specifications, using various kitchen equipment.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Trained new employees on preparing food and food safety
- schedule weekly work schedule
Education
Certificate - Office System Technolody
Computer Learning Newwork
Camphill Pa04-1999
High School Diploma -
Dauphin County Technical School
Harrisburg Pa 06-1995
Skills
- Customer documentation
- Claims analysis
- Data entry
- Microsoft Office
- Title processing
- Client communication
- Problem solving
- Time management
- Mentorship
- Attention to detail
- Filing systems
- Information protection
- Invoice processing
- Copying documents
- Typing speed
- Confidentiality handling
- Billing and invoicing
Timeline
clerical assistant 3
commonwealth of pa
07.2024 - Current
ASSOCIATES CUSTOMER IMPLEMENTATION ANALYST
HIGHMARK
10.2016 - 03.2024
Customer Service Representative
HIghmark
10.2013 - 10.2016
front line cook and trainer
Dennys lennies
05.1993 - 09.2013
Certificate - Office System Technolody
Computer Learning Newwork
High School Diploma -
Dauphin County Technical School