Overview
Work History
Education
Skills
Timeline
Generic

Erin Kenny

West Pittston

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Wren Kitchens
Wilkes-Barre
02.2026 - 04.2026
  • Resolved customer complaints through effective communication and problem-solving skills.

CUSTOMER SERVICE AND REPRESENTATIVE

RCN
Wilkes-Barre
01.2013 - 07.2021
  • Answering phones and providing customers with billing, technical and service questions.
  • Navigating several in house systems and interfaces.
  • Following retention guidelines to retain our customers.
  • Troubleshooting customers through internet and cable issues.
  • Offering and educating customers about a wide variety of products.

SERVICE REPRESENTATIVE/SUPPLY CHAIN COORDINATOR

KRAFT FOODS
Wilkes-Barre
01.2009 - 07.2012
  • Ordering products for shelf display to ensure stock conditions.
  • Communicate with sales representatives about current/future promotions and inventory.
  • Enhance seasonal sales and new product launches.
  • Ensure sales negotiations with managers are being followed.

Education

ASSOCIATES DEGREE - BUSINESS MANAGEMENT

Luzerne County Community College
PA, USA

Skills

  • Customer service
  • Sales
  • Fast paced office environment
  • Typing speed 60 words per minute

Timeline

Customer Service Representative

Wren Kitchens
02.2026 - 04.2026

CUSTOMER SERVICE AND REPRESENTATIVE

RCN
01.2013 - 07.2021

SERVICE REPRESENTATIVE/SUPPLY CHAIN COORDINATOR

KRAFT FOODS
01.2009 - 07.2012

ASSOCIATES DEGREE - BUSINESS MANAGEMENT

Luzerne County Community College
Erin Kenny