Erin Kluczkowski
Chambersburg
Summary
Successful service representative with 3 years of experience addressing customer's financial requests and concerns. Over the past 10 years, have been addressing individual customer concerns and needs.
Overview
10
10
years of professional experience
Work History
Service Representative
Patriot Federal Credit Union
04.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing
Service Representative
Members 1st
07.2021 - 03.2022
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Cross-sold bank services and products to uplift customer investments.
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
Receptionist
Fitzgerald Auto Mall
07.2020 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Assistant Store Manager
Dollar Tree
07.2014 - 07.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Followed through with opening and closing procedures
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Chambersburg Area Senior High School
Chambersburg, PA06.2014
Skills
- Complaint Handling
- Money handling abilities
- Organization
- Data Entry
- Problem-solving abilities
- Customer Service
- Account Management
- Product Knowledge
Timeline
Service Representative
Patriot Federal Credit Union
04.2022 - Current
Service Representative
Members 1st
07.2021 - 03.2022
Receptionist
Fitzgerald Auto Mall
07.2020 - 07.2021
Assistant Store Manager
Dollar Tree
07.2014 - 07.2020
High School Diploma -
Chambersburg Area Senior High School
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