ERIN MAIESE
Wescosville
Summary
Results-driven customer service and administrative professional with over 20 years of experience in customer support and office management. Expertise in resolving concerns, coordinating schedules, and maintaining confidential records while fostering strong relationships through effective communication. Recent healthcare graduate knowledgeable in medical terminology and electronic health records (EHR), seeking a remote opportunity to enhance customer experiences and drive organizational success.
Overview
1
1
Certification
5
5
years of post-secondary education
25
25
years of professional experience
Work History
Lead Customer Service Associate
Wawa, Inc.
Swedesboro
10.2015 - 05.2025
- Delivered outstanding customer service in a high-volume retail environment.
- Resolved customer concerns quickly while maintaining high satisfaction.
- Developed strong customer relationships through professionalism and effective communication strategies.
- Trained and mentored new team members to enhance onboarding and performance.
- Assisted daily operations, managed inventory, supported merchandising, and coordinated team activities.
- Maintained product availability and operational efficiency.
Family Manager
My Home
Swedesboro
08.2003 - 07.2015
- Managed household budget, schedules, appointments, and daily operations to ensure smooth functioning of the household.
- Coordinated daily household activities to ensure smooth family operations.
- Managed schedules for appointments, activities, and family events efficiently.
- Coordinated multiple priorities, enhancing organization and efficiency in daily activities.
- Developed leadership, communication, multitasking, and time management skills through effective household management.
- Supervised meal planning and preparation to meet dietary needs and preferences.
Travel Consultant
VIP Vacations, Inc.
Bethlehem
01.2004 - 07.2009
- Designed tailored travel experiences for individuals and groups, enhancing client satisfaction.
- Developed strong client relationships that led to increased repeat business and referrals.
- Coordinated comprehensive travel arrangements with airlines, hotels, and vendors to ensure seamless client experiences.
- Planned customized travel experiences for individuals and groups.
- Managed multiple client accounts while maintaining accuracy and attention to detail.
Office Manager / Paralegal
Law Office of Constantine Bardis, LLC
Belmar
01.2000 - 07.2003
- Oversaw daily office operations and coordinated scheduling to ensure smooth workflow.
- Oversaw daily operations to ensure efficiency in scheduling and workflow.
- Assisted clients with administrative needs and correspondence.
- Coordinated appointments and organized filing systems to enhance accessibility and efficiency.
- Processed accounts payable and managed office communications to maintain financial accuracy and client relations.
Education
Associate of Science (A.S.) - Medical Billing & Coding
Ultimate Medical Academy
Clearwater, FL 06.2021 - 01.2023
Diploma -
Emmaus High School
Emmaus, PA 09.1994 - 06.1998
Skills
- Customer Service
- Client Relations
- EHR management
- Operational Support
- Data Entry
- Microsoft Office Suite
- Calendar scheduling
- Problem Solving
- Conflict Resolution
- Team Leadership
- Time Management
- Organization
- Communication
Certification
- Professional Life Coach, 2025
- Spiritual Life Coach, 2025
- Art Therapy Life Coach, 2025
Timeline
Associate of Science (A.S.) - Medical Billing & Coding
Ultimate Medical Academy
06.2021 - 01.2023
Lead Customer Service Associate
Wawa, Inc.
10.2015 - 05.2025
Travel Consultant
VIP Vacations, Inc.
01.2004 - 07.2009
Family Manager
My Home
08.2003 - 07.2015
Office Manager / Paralegal
Law Office of Constantine Bardis, LLC
01.2000 - 07.2003
Diploma -
Emmaus High School
09.1994 - 06.1998