Erin Mcgugan
Allentown
Summary
Customer service professional with extensive experience at Wegmans, specializing in issue resolution, client satisfaction and team goals. Improved customer satisfaction through strategic process enhancements and optimized order fulfillment. Recognized for adaptability and flexibility, consistently achieving high repeat clientele rates in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Service
Wegmans
06.2022 - Current
- Enhanced customer service by swiftly resolving inquiries and addressing concerns.
- Grew repeat clientele through effective marketing initiatives and quality support.
- Optimized order fulfillment processes for improved speed and customer experience.
- Proactively monitored food storage to minimize spoilage risks.
- Exhibited strong time management skills while balancing various project demands.
- Adapted rapidly to new concepts, reflecting a proactive learning approach.
- Excelled in both independent tasks and team collaborations.
- Accommodated flexible scheduling with availability during nights, weekends, and holidays.
Associate
Dunkin' Donuts
05.2020 - 06.2022
- Stocked and organized merchandise by size or color for optimal presentation.
- Efficiently operated cash register to ensure smooth transactions.
- Wrapped, boxed, and weighed bakery products for customer convenience.
- Resolved complex issues to enhance customer satisfaction.
- Adapted to fast-paced environments to maintain productivity.
- Demonstrated respect and friendliness while assisting in various tasks.
Education
Sun Valley
Aston,PA06.2021
Skills
- Client service excellence
- Strategic development
- Issue resolution
- Task prioritization
- Technical skills
- Coaching and training
- Maintenance expertise
- Flexibility and adaptability
Timeline
Customer Service
Wegmans
06.2022 - Current
Associate
Dunkin' Donuts
05.2020 - 06.2022
Sun Valley
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