Erin Reed

Answer phone professionally and expeditiously

· Respond to customer inquiries in a timely manner

· Research required information using available resources

· Handle and resolve customer complaints

· Provide customers with product and service information

· Identify and escalate priority issues

· Route calls to appropriate resource

· Maintain excellent notes in appropriate systems

· Help to maintain required project documentation

· Perform other duties as assigned

• Performed scheduled inventory counts and supply audits.
• Coordinated inventory, stocking, and ordering.
• Coordinated inventory requirements and vendor procurement details to minimize discrepancies.
• Performed inventory counts and ordered materials.
• Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
• Verified vendor deliveries with scanner to maintain accurate inventory counts.
• Organized and processed damaged goods according to vendor and manufacturer procedures.
• Moved merchandise from stockroom to sales floor.
• Coordinated shift workers for inventory receiving, auditing, and restocking.

• Resolved customer complaints and reported issues to senior management.
• Delegated tasks to employees and monitored activities and task completion.
• Completed opening and closing duties to facilitate business operations.
• Upheld company standards and compliance requirements for operations.
• Coached and trained employees and managed daily work assignments to enhance operations.
• Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current.
• Held performance reviews to identify and correct areas needing improvement.
• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

• Operated cash register, collected payments, and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.

• Transported clients to doctor's appointments and errands.
• Assisted clients with bathing, dressing and incontinence care.
• Dressed, groomed and fed patients with limited physical abilities to support basic needs.
• Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
• Helped clients stay happy and healthy by providing mental and emotional support.
• Improved patient outlook and daily living through compassionate care.
• Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.