Erin Wertman

ACC Premiere

10.2005 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website
Collaborated with team members to develop best practices for consistent customer service delivery.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Improved resolution time with effective problem-solving for customer complaints.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Trained new Customer Service Representatives on company policies, procedures, and best practices.

Summary