Erin Zimmerman
Williamsport
Summary
Accomplished Operations Supervisor with a proven track record at Systematic Help Unlimited, LLC, enhancing operational efficiency and team performance. Expert in operations management and staff supervision, I excel in coaching and multitasking, significantly improving workflow and employee productivity. Demonstrates strong leadership in high-pressure environments, fostering teamwork and achieving notable results.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Systematic Help Unlimited, LLC
05.2021 - 08.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Developed strong relationships with coworkers to better understand their requirements and tailor services accordingly.
- Managed upwards of 45 people a day. I assisted them with any issues they have occurred while doing their job.
Team Lead
Fuel On Truck Plaza
08.2019 - 01.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Multitasked during very busy hours.
Non-Emergency Transporter
Leigh Valley Health Network
01.2018 - 12.2019
- Evaluated the effectiveness of current record-keeping systems for tracking trip data, implementing improvements as needed for increased accuracy and accessibility of information across teams involved in the delivery of non-emergency transportations services.
- Collaborated with healthcare providers to understand unique patient needs and tailor transportation services accordingly.
- Managed daily shift schedules effectively balancing both workload requirements among staff while ensuring optimal levels of customer service.
- Maintained accurate documentation for billing purposes while adhering to strict privacy guidelines set forth under HIPAA laws.
- Warmly greeted patients and visitors and made each feel welcome.
Education
High School Diploma -
Hazleton Area School District (Homeschooled)
Hazleton06.2017
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Coaching and Mentoring
- Multi-tasking
Timeline
Operations Supervisor
Systematic Help Unlimited, LLC
05.2021 - 08.2024
Team Lead
Fuel On Truck Plaza
08.2019 - 01.2021
Non-Emergency Transporter
Leigh Valley Health Network
01.2018 - 12.2019
High School Diploma -
Hazleton Area School District (Homeschooled)
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