Ernest Kwame Ntiamoah
Philadelphia,PA
Summary
A self-motivated, innovative, and forward-thinking leader with an ardent desire to help individuals and organizations with which I work in growing and prospering to their full potential. As a lifelong learner and mentor, I strive to develop and nurture relationships with those around me. As a resolute professional, I thrive in challenging environments with an excellent team that challenges and supports one another's growth.
Adept at navigating complex admissions processes with focus on team collaboration and results. Possesses strong interpersonal communication, organizational, and decision-making skills. Known for adaptability and reliability in dynamic environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Director of Admissions
Penn State Admissions of Philadelphia
06.2022 - Current
- Assist in the supervision of admissions counseling staff, front office staff, and student workers.
- Recruit prospective students to Pennsylvania State University.
- Conduct a range of introductory workshops for college readiness in high schools across the School District of Philadelphia.
- Deliver personalized and group guidance for readiness in higher education.
- Liaison for the Philadelphia College Prep Round-table.
- Conduct Financial Aid workshops at Olney High School.
- Establish collaborations with high schools in Philadelphia, focusing mainly on guidance counselors.
- Coordinate visits to different Penn State Campuses for potential students.
- Serve as a representative for the university at college fairs and various community events.
- Reduced application processing times by identifying areas of inefficiency and implementing procedural improvements within the office workflow.
- Analyzed applicant data to identify trends in demographics, enabling more targeted outreach efforts to underrepresented populations.
- Increased enrollment rates by implementing strategic marketing campaigns and targeted recruitment initiatives.
- Led professional development workshops for admissions counselors on topics such as interviewing techniques, multicultural competency, and ethical decision-making in the admissions process.
- Built relationships with key stakeholders such as alumni, faculty, and community leaders to strengthen support for university admissions efforts.
- Devised programs to promote diversity and inclusion among staff, faculty and students.
- Explained admissions processes, educational programs, financial assistance, and student services to over 800 potential students.
Enrollment Management Counselor
Penn State Abington
07.2014 - 05.2022
- Coordinate the colleges’ dual enrollment program and provide opportunities to 74 high school students looking to enroll in college courses to get a jump start in their college education.
- Advised and supervised 3 different student organizations and provided leadership and strategic planning advice to various student organizations while also providing personal and professional development opportunities.
- Recruit prospective domestic, international, and advanced standing (transfer) applicants through individual appointments, multiple weekly group presentations on and off-campus, in addition to virtually.
- Establish and maintain a long-term relationship with prospective students, community members, and university colleagues.
- Hired, supervised, and trained paid summer tour guides for daily visits in the summer months.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Front End Associate
Costco Wholesale
07.2020 - 08.2021
- Greeted, welcomed, and directed customers to merchandise that suited their needs.
- Explained to the customers the best products to satisfy their needs and introduced promotions and opportunities to them.
- Displayed and maintained an orderly appearance throughout the sales floor.
- Explained the functions and benefits of products and method of preparation, and how they can be used to achieve the best results possible.
- Introduced and promoted unique offers, sales, and awareness of the store’s loyalty program.
- Confirmed and processed orders and provided solutions to return issues.
- Demonstrated knowledge of products in the store to customers to aid them make decisions faster.
- Recommended related products to further increase customers’ options and enrich the customers’ shopping experience.
- Operated cash registers and POS machines; managing financial transactions and balancing drawers.
- Monitored inventory levels and restocked shelves when needed.
- Facilitated cash, check and credit transactions on cash register with 98% accuracy.
Account Manager/Director of FAMJUICE
Wholesale Ice Cream
05.2012 - 07.2014
- Managed new territories and existing accounts while delivering sales pitches to prospective clients.
- Successfully introduced FAMJUICE into 500+ retail stores within a year.
- Served as a representative of Jack and Jill Ice Cream.
- Raised clients’ business concerns and needs to the company’s management.
- Negotiated and closed business contracts with existing and new clients.
- Monitoring the budget of the client, explaining costs or expenditures, and discussing unfamiliar terms if necessary.
- Following up with clients to ensure they are satisfied with the company’s products or services.
Education
M.M - Corporate Innovation and Entrepreneurship
The Pennsylvania State University
State College, PAB.S. - Criminal Justice
The Pennsylvania State University
State College, PAB.S. - Sociology
The Pennsylvania State University
State College, PASkills
- Leadership
- Creative problem-solving
- Recruitment
- Retention
- Problem Solving
- Staff training
- Team collaboration
- Organizational skills
- Strategic planning
- Public speaking
Accomplishments
- Book | Think Yourself Clear! Quotes and poems of inspiration
Certification
Graduate Certificate | Corporate Innovation and Entrepreneurship
Affiliations
- Church Deacon- United Ghanaian Community Church
- College Knowledge Group LLC- Chief Operations Officer
- Kappa Alpha Psi Fraternity, Incorporated- Life Member
- Life Leadership Member
- Penn State Alumni Association- Life Member
- Pennsylvania Association for College Admissions Counselor’s Member
- Test Administrator- Pennsylvania Department of Education
ADDITIONAL EXPERIENCE
- President, Student Government Association | Penn State | April 2012 – April 2013 Middletown, PA
- Served as chair for the SGA General Assembly Meetings, council meetings with senators of different schools.
- Attended Penn State Board of Advisor meetings on behalf of the 5000+ student body.
- Coordinated between Penn State Chancellor, Dean of Students, Dean(s) of academic schools, and campus department to ensure paths of open communication and cooperation are maintained between students and campus leadership.
- Represented Penn State Harrisburg to local organizations and Middletown Borough Council.
- Student Activity Fee Fund Committee Chair, Facilities Fee Committee Chair, Varsity Soccer Captain.
- Student Diversity Award 2012.
- Leader of the Year, Student Government Association Award, Academic Years 2011-2012 & 2012-2013.
- President, Multicultural Recruitment Team | Penn State | April 2010 – April 2012 Middletown, PA
- Visited local high schools to speak on the benefits of college education in obtaining future dreams.
- Hosted unifying events on campus to bring awareness to diversity, equity, and social justice.
- Attended Robert D. Lynch Student Leadership Development Institute.
- Functioned as a representative to prospective students considering Penn State Harrisburg.
ADDITIONAL INVOLVEMENT
- Keeper of Records, Kappa Alpha Psi Fraternity, Incorporated, 2024- present
- Assistant Keeper of Records, Kappa Alpha Psi Fraternity, Incorporated, 2023- 2024
- Cheltenham Township U14 soccer coach, 2014 -2018
- Evangelis Music group 2015-present
- Goya International Unity Cup 2017-2023
- Penn State University Lion Ambassador Advisor, 2018- 2022
- Young People Guild of North America Presbyterian Churches, National Organizer 2016- 2023
- Young People Guild of North America Presbyterian Churches, Vice President from 2011-2014; President 2019-2021
- Youth Advisor- United Ghanaian Community Church 2024- present
Languages
English
Native or Bilingual
Akan
Native or Bilingual
Timeline
Assistant Director of Admissions
Penn State Admissions of Philadelphia
06.2022 - Current
Front End Associate
Costco Wholesale
07.2020 - 08.2021
Enrollment Management Counselor
Penn State Abington
07.2014 - 05.2022
Account Manager/Director of FAMJUICE
Wholesale Ice Cream
05.2012 - 07.2014
M.M - Corporate Innovation and Entrepreneurship
The Pennsylvania State University
B.S. - Criminal Justice
The Pennsylvania State University
B.S. - Sociology
The Pennsylvania State University
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