To always Learn Something new and Positive
Ernesto Guillermo Savoury Julie
Customer Service (QA) And Deposit Assistance Leader, Sales VIP
Veracruz
Summary
Dynamic Customer Support Specialist with proven expertise at NEW MARKETS GLOBAL COMMUNICATIONS, excelling in active listening and CRM systems. Enhanced customer satisfaction by resolving complex issues swiftly, fostering loyalty and repeat business. Recognized for building strong relationships and maintaining professionalism under pressure, driving sales and ensuring a positive client experience.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist (QA)
NEW MARKETS GLOBAL COMMUNICATIONS
07.2018 - 05.2025
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Sales Assistant
Squarebox Telcoms
07.2021 - 08.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Customer Service Representative
PanaPacific Telecoms Corp
06.2018 - 06.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Eleanor Rosevelt High School
Maryland Greenbelt 05.2001 -
Skills
Active listening
Effective customer support
Organizational time strategies
Customer relationship management (CRM)
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Interests
playing sports with my Children
Teaching them how to play Basket ball soccer and also Football
Timeline
Sales Assistant
Squarebox Telcoms
07.2021 - 08.2022
Customer Support Specialist (QA)
NEW MARKETS GLOBAL COMMUNICATIONS
07.2018 - 05.2025
Customer Service Representative
PanaPacific Telecoms Corp
06.2018 - 06.2020
High School Diploma -
Eleanor Rosevelt High School
05.2001 -
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