Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Esam Saoud

Huntingdon Valley

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

FFL Partners
Philadelphia
03.2024 - 12.2024
  • Managed daily customer interactions across multiple communication channels.
  • Educated customers on product features and troubleshooting techniques.
  • Assisted customers with product selection and provided detailed information.
  • Maintained knowledge of current promotions and sales to inform customers.

Cook Shift Leader

Best In Town Pizza
Philadelphia
01.2021 - 01.2024
  • Supervised kitchen staff during busy shifts to ensure smooth operations.
  • Prepared high-quality pizzas and menu items following standardized recipes.
  • Managed inventory levels, ordering supplies as needed to maintain stock.
  • Trained new employees on food safety protocols and cooking techniques.
  • Coordinated food preparation and cooking timelines for timely service delivery.

Landscaper

Self Employed
Philadelphia
01.2023 - 12.2023
  • Maintained landscape aesthetics through regular lawn care and plant maintenance.
  • Operated landscaping equipment including mowers, trimmers, and blowers effectively.
  • Assisted in designing and implementing landscape layouts for residential properties.

Cashier Supervisor

Cousins Supermarket
Philadelphia
06.2020 - 12.2020
  • Supervised cashiers to ensure efficient and accurate transaction processing.
  • Managed cash register operations, including balancing cash drawers daily.
  • Monitored inventory levels of register supplies to prevent shortages during busy times.
  • Greeted customers and responded to requests for information.

Education

High School Diploma -

Abington High School
Abington, PA
06-2025

Skills

-

  • Customer service
  • Product knowledge
  • Inventory management
  • Team leadership
  • Communication skills
  • Problem solving
  • Time management
  • Food safety
  • Cash handling

Affiliations

  • Lifting/Gym 500+ Hours
  • Reading 600+ Hours
  • Swimming 50+ Hours

Accomplishments

  • 8x Honor Roll
  • National Honora Society
  • Cultural Club Creator/President
  • Class President

Timeline

Customer Service Representative

FFL Partners
03.2024 - 12.2024

Landscaper

Self Employed
01.2023 - 12.2023

Cook Shift Leader

Best In Town Pizza
01.2021 - 01.2024

Cashier Supervisor

Cousins Supermarket
06.2020 - 12.2020

High School Diploma -

Abington High School

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Esam Saoud