Esmeralda Rivera
Philadelphia
Summary
Certified Phlebotomist and Medical Assistant dedicated to work in the health industry with a background in nursing. I am seeking to establish a career in the healthcare industry where I can combine knowledge and interpersonal skills with a growing medical practice. Bringing experience, care and knowledge to help improve outcomes and treatment results for patients. Willing to relocate: Anywhere
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant (CCMA)
Penn Medicine Yardley
04.2025 - Current
- Managed patient medical records by accurately documenting information in electronic health record systems
- Collaborated with insurance companies to verify coverage eligibility for patients' medical services
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
- Aided in training new medical assistants on office protocols and clinical procedures
- Closely monitored inventory levels of vaccines or medications requiring special storage conditions
- Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
Pharmacy Technician
CVS
12.2023 - Current
- Process 200-500 prescriptions and processing insurance for each patient
- Counseling patient concerns regarding medication
- Reviewing prescriptions to ensure the accuracy and validity.
Medical Assistant
Holy Redeemer
06.2024 - 04.2025
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Managed patient medical records by accurately documenting information in electronic health record systems
- Contributed to a positive work environment through effective communication with colleagues
- Responded quickly during emergencies or urgent situations within the clinic setting
Receptionist
Termac Corporation
08.2023 - 12.2023
- Interacted with over 50 customers daily while placing their orders, transferring calls and emails.
- Coded checks, completed receipt invoices and maintained filing systems for 4 companies daily.
- Monitor front desk operations and complied with all security procedures for visitors.
Behavioral Health Technician
Aspire Health Partners
11.2022 - 05.2023
- Implemented relaxation training and cognitive behavioral techniques to support strong, positive mindsets for students.
- Monitored and assisted students through individual academic goal plans.
- Tutored struggling students individually to reinforce learning concepts and presented hands on instructional techniques for effective comprehension.
Direct Support Professional
JEVS Human Services
06.2022 - 08.2022
- Monitored progress and documented patient health status changes.
- Administered medication two times daily as directed by physician.
Patient Companion
GESINGER MEDICAL CENTER
01.2022 - 05.2022
- Assisted with feeding and monitored food intake to help patients achieve nutritional objectives.
- Documented patient health status changes and notified clinicians to provide comprehensive assistance.
- Assisted five disabled clients on a weekly basis to support independence and well-being.
Customer Service Representative
Wawa
12.2019 - 06.2020
- Assisted customers in placing orders accurately while ensuring a friendly and efficient service experience.
- Handled cash transactions and processed payments swiftly, maintaining accuracy in all financial exchanges.
- Resolved customer inquiries regarding products and services, delivering timely and relevant information.
- Maintained cleanliness and organization of the service area to enhance the overall customer experience.
Front of House Employee
Chick-fil-A
09.2019 - 12.2019
- Welcomed guests warmly upon arrival, creating a friendly and inviting atmosphere.
- Processed customer orders quickly and accurately using point-of-sale systems.
- Conducted regular inventory checks of dining supplies to maintain adequate stock levels.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
Customer Service Representative
G & T Deli
01.2017 - 01.2019
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Cashier
Dunkin' Donuts
08.2016 - 01.2017
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High school diploma -
Abraham Lincoln High School
06.2020
Skills
- Computer literacy
- Patient monitoring
- Infection control
- Medical terminology
- Patient care
- Customer service (4 years)
- Medical office experience
- Blood sampling
- Blood Glucose
- Microsoft Word
- Typing
- Vital signs
- Phlebotomy
- Data entry
- Call center
- Patient interaction
- Communication skills
- Patient observation
- Detailed oriented
- Documentation review
- Cash handling
- Organizational skills
- Wound care
- Teamwork
- Outpatient
- Venipuncture
- EMR systems
- Time management
- Experience administering injections
- Computer skills (1 year)
- EKG
- Customer support
- Salesforce
Certification
- Certified Information Privacy Professional
- Customer Service Certification
- Health Insurance Portability Act Certificate (HIPPA)
- Basic Life Support (BLS)
- Certified Phlebotomy Technician (PTC)
- Certified Clinical Medical Assistant (CMAC)
- CPR Certification
- Certified Medical Assistant
- RMA
Timeline
Certified Clinical Medical Assistant (CCMA)
Penn Medicine Yardley
04.2025 - Current
Medical Assistant
Holy Redeemer
06.2024 - 04.2025
Pharmacy Technician
CVS
12.2023 - Current
Receptionist
Termac Corporation
08.2023 - 12.2023
Behavioral Health Technician
Aspire Health Partners
11.2022 - 05.2023
Direct Support Professional
JEVS Human Services
06.2022 - 08.2022
Patient Companion
GESINGER MEDICAL CENTER
01.2022 - 05.2022
Customer Service Representative
Wawa
12.2019 - 06.2020
Front of House Employee
Chick-fil-A
09.2019 - 12.2019
Customer Service Representative
G & T Deli
01.2017 - 01.2019
Cashier
Dunkin' Donuts
08.2016 - 01.2017
High school diploma -
Abraham Lincoln High School