Estefani Peralta
philadelphia
Summary
Dynamic leader with proven expertise in cleaning and sanitation, and exceptional team-building skills, honed at Dominguez Cleaning. Elevated customer satisfaction by implementing efficient protocols and fostering a culture of quality improvement. Excelled in staff motivation and inventory control, ensuring top-notch guest relations and operational excellence.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Dominguez Cleaning
09.2024 - Current
PCA For Autism
Destiny Road Too
11.2023 - 08.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
Housekeeping Cleaning Supervisor
Dominguez Cleaning
09.2022 - 09.2023
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Trained and mentored all new personnel to maximize quality of service and performance.
Teaching Assistant
Kinder Academy
04.2021 - 06.2022
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Served as a mentor to new teaching assistants, providing guidance on effective strategies for classroom management and instruction.
Cashier
IGA Supermarket
10.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Slightedge
Marketing Agency
02.2020 - 06.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Cashier Supervisor
Peralta Food Market
03.2015 - 05.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Education
High School Diploma -
Philadelphia Virtual Academy
Philadelphia, PA06-2017
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task delegation
- Workload prioritization
- Quality improvements
- Customer relationship management
- Team building
- Staff motivation
- Inventory control
- Maintenance coordination
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Housekeeping Supervisor
Dominguez Cleaning
09.2024 - Current
PCA For Autism
Destiny Road Too
11.2023 - 08.2024
Housekeeping Cleaning Supervisor
Dominguez Cleaning
09.2022 - 09.2023
Teaching Assistant
Kinder Academy
04.2021 - 06.2022
Cashier
IGA Supermarket
10.2020 - 02.2021
Slightedge
Marketing Agency
02.2020 - 06.2020
Cashier Supervisor
Peralta Food Market
03.2015 - 05.2019
High School Diploma -
Philadelphia Virtual Academy
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