Estelle Herbst
Coronado
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Call Centre, Administration and Personal assistant for Barry Bruce Attorney
CORPORATE WORKPLACE SOLUTIONS
2018.06 - 2021.02
- Working in a fast paste call Centre Handling of high volume incoming calls solving of all clients queries and issues
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Locksmith/ Admin Duties
Lock and Key Solutions
2016.04 - 2018.02
- Recently completed my Qualification as a Locksmith
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Sales Assistant
City Foods
2015.01 - 2016.02
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
Medical Administrative Assistant
Newcastle Private Hospital
2002.01 - 2014.12
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Generated reports and logged patient information for reliable records.
Education
Qualified Locksmith - NQF3
LASA
High School Diploma - Mathematics, Biology, Physical Science
Voortrekker High School
Pietermaritzburg, KZN01.1999
Skills
- Multitasking capability
- Office Administration
- Administrative Support
- Time Management
- Data Entry
- Computer Skills
Personal Information
Date of Birth: 12/04/77
Languages
Afrikaans
Native language
Timeline
Call Centre, Administration and Personal assistant for Barry Bruce Attorney
CORPORATE WORKPLACE SOLUTIONS
2018.06 - 2021.02
Locksmith/ Admin Duties
Lock and Key Solutions
2016.04 - 2018.02
Sales Assistant
City Foods
2015.01 - 2016.02
Medical Administrative Assistant
Newcastle Private Hospital
2002.01 - 2014.12
Qualified Locksmith - NQF3
LASA
High School Diploma - Mathematics, Biology, Physical Science
Voortrekker High School