Estelle Ro
Broomall
Overview
5
5
years of professional experience
Work History
Surety Analyst
Rosenberg & Parker Surety
07.2023 - Current
- Process bid bonds, including urgent requests, to ensure timely delivery for client service. Focus on contract, commercial, and energy accounts.
- Exceed the performance metric of processing three final bonds per day, in addition to handling late bids and renewals.
- Manage renewals for four accounts, including new bond requirements, certificates of continuation, and verification certificates.
- Process auction bonds up to $107MM accurately.
- Serve in the company’s main inbox twice weekly, ensuring all incoming bond requests are routed correctly: submitting bonds to sureties for approval, setting them up accurately for team processing, and communicating urgent matters to account managers.
- Review bond forms thoroughly for onerous language, and complete all forms prior to quality review, maintaining a 95% accuracy rate.
- Actively participate as a committee member on the Inclusion, Diversity, Equity, and Action team, and volunteer for initiatives such as preparing food for MANNA.
- Maintain a 99% metric for prompt invoicing and reporting of bonds to clients and sureties.
Operations Manager
CHERRY HILL 70 CLEANERS
09.2022 - 07.2023
- Partner with over 30 hotels in the city of Philadelphia and act as a primary point of contact for all client and customer needs, overseeing operations Monday through Saturday
- Discuss and negotiate exclusive deals with current and potential clients to secure favorable prices per garment and renew contracts
- Tag incoming inventory accurately and efficiently, processing over 1,000 garments daily. Ensure proper labeling to reduce errors and improve production speed for timely deliveries to hotels
- Design the production floor for 15+ hotels daily, optimizing space for maximum productivity
- Prepare hotel invoices and conduct quality control checks for all outgoing products, ensuring products exceed customer expectations
- Organize monthly lunches for all employees to foster team building
- Assist in the hiring process by developing prescreening questions and conducting interviews
- Track employee hours to ensure accurate and timely payroll processing
Account Manager
AEROTEK
10.2020 - 07.2022
- Started as Industrial Recruiter and outperformed weekly performance metrics of 30 interviews, 8 submittals, and $1,000 spread per contractor (SPC) starts: 90th percentile in region
- Aligned personal needs and career interests of contractors with client requirements to successfully complete contract-to-hire desire for both parties: 30 placed in 2020
- Successfully assisted contractors throughout onboarding process by providing comprehensive explanations of the benefits offered through the agency
- Identified potential clients and served as service support in commercial meetings leading to three new contracts: $96K in contract value
- Nominated for and completed Sales Readiness Program, an exclusive 8-week training to prepare for Account Managerial interviews and promotion opportunities
- Conducted 50+ cold calls to potential accounts per day supported by client research
- Trained Recruiter Trainees for six weeks and determined promotion outcomes based on performance review
- Provided feedback to businesses regarding hiring challenges related to pay rates, location, or working conditions to encourage improvements and enhance recruiting success
Education
English, B.A. -
University of Delaware
Newark08.2020
LANGUAGES
Fluent in Korean
Proficient in Spanish
Timeline
Surety Analyst
Rosenberg & Parker Surety
07.2023 - Current
Operations Manager
CHERRY HILL 70 CLEANERS
09.2022 - 07.2023
Account Manager
AEROTEK
10.2020 - 07.2022
English, B.A. -
University of Delaware