Esther Bey-Brody
Philadelphia
Summary
Dependable Patient Services Representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
9
9
years of professional experience
Work History
Package Handler
UPS
10.2020 - 03.2022
- Scanning Packages
- Loading and Unloading of Airport Shipping Containers
- Operated package sorting and handling equipment to ensure efficient workflow.
- Loaded and unloaded packages, adhering to safety protocols and guidelines.
- Implemented best practices for package handling, improving operational efficiency.
Front End Cashier
Family Dollar
01.2020 - 06.2020
- Customer Satisfaction
- Maintained great store appearance
- Stocking and refacing of store product
Chief of Operations
Aziz Security
09.2013 - 12.2019
- Trained recruits, organized staffing events
- Overseen officers while on job site
- Designed Training programs for recruits
- Monitoring and Assessing Performance of new recruits
Criminal Background Researcher
Vertical Screen
10.2017 - 05.2019
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
Associate of Science - Healthcare Studies
Community College of Philadelphia
Philadelphia, PA06-2026
Graduate Certificate - Medical Billing And Coding, Patient Services Rep.
Community College of Philadelphia
Philadelphia, PA06-2026
Associate of Science - Forensics Science, Criminal Justice
University of Phoenix
08-2008
CNA/CHHA - undefined
Job Corp
Edison, NJ08-1999
Diploma - undefined
Overbrook Regional Senior High
Pine Hill, NJ06-1998
Skills
- Great customer service
- Multi-tasker
- Extensive knowledge of Microsoft Outlook/Word/Excel/Powerpoint
- Can operate a 10 phone line system
- Good communication skills and proper phone etiquette
- Team Leadership and Dedicated team player
- Punctual and excessively organized
- High Level of Integrity and Morals
- Detail and Results Oriented Self-Directed
- Flexible Schedule
- Strong Interpersonal Skills
- Trainable and Observant
- Shift work experience
- Trainor Experience
- Warehouse safety
- Package unloading
- Heavy lifting
- Team collaboration
Languages
Spanish
Limited Working
French
Limited Working
Arabic
Limited Working
English
Native or Bilingual
Sign Language
Professional Working
Timeline
Package Handler
UPS
10.2020 - 03.2022
Front End Cashier
Family Dollar
01.2020 - 06.2020
Criminal Background Researcher
Vertical Screen
10.2017 - 05.2019
Chief of Operations
Aziz Security
09.2013 - 12.2019
CNA/CHHA - undefined
Job Corp
Diploma - undefined
Overbrook Regional Senior High
Associate of Science - Healthcare Studies
Community College of Philadelphia
Graduate Certificate - Medical Billing And Coding, Patient Services Rep.
Community College of Philadelphia
Associate of Science - Forensics Science, Criminal Justice
University of Phoenix