Ethan Brauser
State College
Summary
Political Science student at the Pennsylvania State University. Experience in both guest relations and POS management. Worked in teams both as a manager and as a team member. Uses effective communication skills to maintain a positive atmosphere and help guests to have the best experience possible. Promptly responds to direction and can easily manage both in a team or doing solo work. Experienced with housekeeping and maintenance as well as organizing stock and goods. Knowledge of customer wellness and ability to address and resolve concerns quickly, learned effective leadership through becoming an Eagle Scout with the Boy Scouts of America.
Experienced with guest relations and ensuring welcoming atmosphere. Uses effective communication and problem-solving skills to address customer needs promptly. Knowledge of maintaining operational efficiency and clean, organized environment.
Overview
5
5
years of professional experience
Work History
Front of House Staff Member
Meyer Dairy Store
05.2020 - 05.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Helped to maintain the culture of the store and the values of its owners.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Provided history and information about the dairy when interested guests inquired.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Often ran the store solo or as an advisory manager when needed.
- Worked with our computer sales system and trained new staff when new POS equipment was installed.
- Stocked cold items and helped warehouse/production crew bring items into the storefront.
- Worked directly with team members as well as managers and owners to provide a positive shopping experience.
Hospitality Team Member
Philmont Scout Ranch
06.2022 - 08.2022
- Seasonal job summer 2022
- Worked closely with onboarding to help VIP's and families become situated with the grounds and activities available at the training centre and ranch.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Organized events at the training centre and ranch including daily activities and welcome events.
- Worked with audio technical equipment to ensure productivity and flow during training activities and entertainment events.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Worked at the hospitality desk to onboard guests and provide any and all information when prompted by guests.
- Helped lead small excursions into the mountains and served as a guide to the available trails and programs at the ranch.
- Assisted other departments when necessary.
- Did daily cleaning tasks and general maintenance on the ranch.
- upheld the values of the ranch and the values of the Boy Scouts of America.
- Provided a welcoming environment including weekly organized dinners for the VIP's and helped to explain the value of our location to VIP's and invited guests.
Server
Dairy Queen Grill & Chill
12.2017 - 03.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked directly with POS system to place orders, manage bills and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided a warm relationship with regular customers.
Education
Bachelor of Arts - Political Science
Pennsylvania State University
University Park, PA05-2027
Skills
- Order taking
- Greeting guests
- Cleanliness
- Memory retention
- Team leadership
- Team collaboration
- POS management
- Maintenance and housekeeping
- Face to face interactions
- Sales
- Directing and organizing activities
Accomplishments
Eagle Scout (BSA 2023)
Risk Manager Alpha Delta Phi
DECA 3rd place Hospitality Management
Penn State Ski Team
Timeline
Hospitality Team Member
Philmont Scout Ranch
06.2022 - 08.2022
Front of House Staff Member
Meyer Dairy Store
05.2020 - 05.2023
Server
Dairy Queen Grill & Chill
12.2017 - 03.2018
Bachelor of Arts - Political Science
Pennsylvania State University
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