Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ethan Corvoisier

Macungie

Summary

One of many dynamic leaders from FedEx Ground, enhancing operational efficiency and employee productivity. Skilled in operations management and team leadership, I excel in fostering employee development and optimizing workflows. Expertise in safety oversight and performance monitoring ensures top-tier results and stellar customer service.

Overview

5
5
years of professional experience

Work History

Operations Supervisor

Fed Ex Ground
01.2024 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.

Switcher

Fed Ex Ground
09.2023 - 01.2024

Managed movement of empty and full trailers to designated yard locations.

Operated forklifts to transport materials within warehouse.

Directed belt control systems to enhance warehouse efficiency.

Coordinated arrangement of trailers and dollies in yard.

Guided truck drivers during line haul operations to locate trailers.

Package Handler

FedEx
01.2021 - 09.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.

Server

Outback Steakhouse
09.2020 - 01.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Host

Outback Steakhouse
07.2020 - 09.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Busser

Outback Steakhouse
05.2020 - 07.2020
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.

Customer Service Cashier

Weis
03.2020 - 05.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Grocery Stocker

Weis
01.2020 - 03.2020
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
  • Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
  • Answered customer questions and provided detailed product information.
  • Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.

Education

Associate Of Arts - Business Administration

Lehigh Carbon Community College
Schnecksville, PA
06.2023

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Safety oversight
  • Employee development
  • Team Training
  • Warehouse operations
  • Logistics oversight
  • Workflow optimization
  • Production
  • Management
  • Customer relationship management
  • Data analysis
  • Technology
  • Team leadership
  • Employee supervision
  • Multitasking and organization

Accomplishments

  • Fedex Peak Season All-Star
  • Fedex Employee of the Month 2x

Timeline

Operations Supervisor

Fed Ex Ground
01.2024 - Current

Switcher

Fed Ex Ground
09.2023 - 01.2024

Package Handler

FedEx
01.2021 - 09.2023

Server

Outback Steakhouse
09.2020 - 01.2021

Host

Outback Steakhouse
07.2020 - 09.2020

Busser

Outback Steakhouse
05.2020 - 07.2020

Customer Service Cashier

Weis
03.2020 - 05.2020

Grocery Stocker

Weis
01.2020 - 03.2020

Associate Of Arts - Business Administration

Lehigh Carbon Community College
Ethan Corvoisier