ETHEL MARIE MCNALLY
Quakertown,PA
Overview
24
24
years of professional experience
Work History
Administrative Assistant -OPS
Pitt Ohio Express
01.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
DIRECTOR
STEEL ICE CENTER
02.2018 - 02.2025
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
- Managed department budget to ensure adequate resources for staff development and instructional materials.
Appointment Scheduler
Abington Hospital - Jefferson Health
04.2001 - 02.2004
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Handled complaints and questions, and re-directed calls to other team members.
- Set up appointments with interested customers according to schedule availability.
- Made average of [Number] outbound and inbound calls per day.
Education
High School Diploma -
CAPE HENRY COLLEGIATE
Virginia Beach, VA06-1996
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Professional communication
- Database entry
- Scheduling and calendar management
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Deadline oriented
- Data organization
- Spreadsheets
Timeline
Administrative Assistant -OPS
Pitt Ohio Express
01.2023 - Current
DIRECTOR
STEEL ICE CENTER
02.2018 - 02.2025
Appointment Scheduler
Abington Hospital - Jefferson Health
04.2001 - 02.2004
High School Diploma -
CAPE HENRY COLLEGIATE
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