Eugene McNally
Rockledge
Summary
Successful Client Service Representative with 7 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
10
10
years of professional experience
Work History
Senior Client Service Representative
La Colombe Coffee Roasters
2017.06 - Current
- Collaborated with team members to enhance overall service quality, sharing knowledge and best practices.
- Navigated multiple software platforms simultaneously while assisting clients, increasing multitasking capabilities.
- Developed rapport with key accounts through proactive check-ins, fostering loyalty and long-term partnerships.
- Participated in cross-functional teams to develop strategies for enhancing the overall customer experience.
- Improved company reputation with effective problem-solving techniques during challenging situations.
Shipping and Receiving Clerk
La Colombe Coffee Roasters
2014.12 - 2017.05
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
Education
High School Diploma -
Abington High School
Abington, PA06.2013
Skills
- Client Retention Strategies
- Industry Expertise
- Customer Support
- Order Processing
- Teamwork and Collaboration
- Problem-solving abilities
Timeline
Senior Client Service Representative
La Colombe Coffee Roasters
2017.06 - Current
Shipping and Receiving Clerk
La Colombe Coffee Roasters
2014.12 - 2017.05
High School Diploma -
Abington High School
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