Eugene Mikell
Pittsburgh
Summary
Adept at supporting projects and initiatives, increasing sales and inventory turn, organizing merchandise for events, and providing high-quality customer support. Excel at engaging with clients to resolve various concerns through different means, such as in-person, telephone, and email. Expert in assisting senior management professionals in data entry and database management. Excellent leadership and interpersonal skills with track record of directing teams and collaborating with departments to achieve desired business objectives. Demonstrated sharp attention to detail, adherence to standards, and capacity to motivate teams by recognizing high standards of performance, while thriving independent and collaborative environments. Articulate communicator with well-developed aptitude to foster productive relationships with colleagues, staff, and management. Possess strong organizational abilities, attention to detail, multitasking, and time management skills. Willing to relocate.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Customer Service Representative I & II
Connective
01.2025 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Driver
Uber
01.2017 - Current
- Pick up and greet customers when entering vehicle. Provide safe place for riders to pick up and drop off. Receive calls, inquire customers about pick-up point and drop location, and follow location through software. Create spreadsheets and maintain files tracking mileage, maintenance, and other expenses. Cultivate strong customers relationship with sense of urgency, kindness, and safety.
Customer Service Advocate Trainer
TARGET
01.2014 - 03.2025
- Provide cashier/guest service by engaging in friendly and genuine conversation, welcoming guests, creating a welcoming experience, stocking supplies, and addressing guest concerns. Diagnose and resolve customer and computer issues to ensure smooth functioning of systems and customer satisfaction. Instruct and inform staff about system use and policies/processes. Assisted with some opening and closing procedures of the store. Support supervisory coverage and surveillance of store floor.
Benefits Verification Specialist/Process Associate
ConnectiveRx
09.2024 - 12.2024
- Called and verified pharmacy plans and medical plans with various insurances to ensure the specialty drug would be covered for patients.
Auditing Clerk
DOLLAR ENERGY FUND
04.2024 - 06.2024
- Verify personal tax documents to see if they were eligible for assistance.
Credit Management
Customer Service
01.2016 - 12.2018
- Provided exceptional customer service for several client hospitals by addressing customer issues, while ensuring customer satisfaction. Posted payments, defined pay plans, and escalated review charges and refunds to team leads. Processing payments for collection accounts.
Tax Customer Service Respresentative
Keystone Collections Group
07.2014 - 08.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Keystone Collections Group, Irwin, PA 2013 – 2016
- Tax Collector
- Guided customers with audit and collections accounts, while staying abreast of wage and final tax procedures to effectively support clients. Assisted with training new hires to learn computer systems and tax information. Addressed local tax issue's in walk in satellite office of company. Handled opening and closing duties and banking duties for the office daily.
Night Clerk
Allegheny County
01.2013 - 12.2014
- Night Monitor with Adult Probation
- Email supervisor’s detainers and pre-trials, while timely responding to parole officers for addressing requests. Evaluated and diagnosed ankle bracelet technology box in case of malfunction. Examined history and proposed new charges for management approval. Called clients to track alerts from ankle bracelets, such as out of boundaries; alerted supervisors.
Insurance Account Executive
ADP
01.2011 - 12.2013
- Upsold ancillary lines of ADP services by communicating benefits information. Underwent extensive training and testing to secure professionally license in PA. Engaged with insurance carriers to measure property and casualty estimates for businesses. Demonstrated exceptional service by scheduling appointments and following up with small businesses.
- Key role in aiding clients to upgrade to health and insurance department for cost-effective policies.
- Recognized for highest monthly sales.
Sales Associate
JCPenney
01.2005 - 12.2012
- Coordinated, planned, and organized merchandise for special and fashion events. Supported management with resolution of compensation issues and execution of projects/store-wide initiatives. Delivered top-notch service by ensuring maximum availability in fast-paced, heavy traffic store. Assisted customers with item store location and functionality details.
- Maximized sales and inventory turn via continuous improvement in visual displays.
Call Center Associate
Alcoa Inc.
10.2000 - 10.2008
- National payroll help desk/ activating and deactivation traveling corporate cards/ ran earnings reports/ set up all direct deposit and w4/state forms for all of the company. Confirmed on documents received with garnishment and confirming what is place for employee upcoming paychecks.
Education
Bachelor of Science - Business Management Services
Point Park University
Pittsburgh, PA12-1995
Skills
- Documentation & Reporting
- Database Maintenance (10 years)
- Staff Training & Guidance
- Customer Satisfaction/Retention (10 years)
- Issue Resolution
- Sales & Inventory Optimization (7 years)
- Rapport Building
- Presentation Management
- Administrative Assistance
- Customer service
- Account management (5 years)
- Business development (3 years)
- Communication skills (10 years)
- Computer skills (10 years)
- Sales (10 years)
- Time management (10 years)
- Upselling (3 years)
- Tax Experience (5 years)
- Microsoft Excel
- Help Desk
- Auditing
- Driving
Certification
Property & Casualty License
Timeline
Customer Service Representative I & II
Connective
01.2025 - Current
Benefits Verification Specialist/Process Associate
ConnectiveRx
09.2024 - 12.2024
Auditing Clerk
DOLLAR ENERGY FUND
04.2024 - 06.2024
Driver
Uber
01.2017 - Current
Credit Management
Customer Service
01.2016 - 12.2018
Tax Customer Service Respresentative
Keystone Collections Group
07.2014 - 08.2016
Customer Service Advocate Trainer
TARGET
01.2014 - 03.2025
Night Clerk
Allegheny County
01.2013 - 12.2014
Insurance Account Executive
ADP
01.2011 - 12.2013
Sales Associate
JCPenney
01.2005 - 12.2012
Call Center Associate
Alcoa Inc.
10.2000 - 10.2008
Bachelor of Science - Business Management Services
Point Park University
Commercial Driver's License (CDL)
- Class C
- Expires: June 2025
- Endorsements: P (Passenger vehicles)
Awards
ALCOA BUSINESS SERVICES IMPLEMENTATION, PAYROLL SERVICE
Commercial Driver's License (CDL)
- Class C
- Expires: June 2025
- Endorsements: P (Passenger vehicles)
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