Eunice Benitez
Bellevue
Summary
Dynamic customer service professional with a proven record of success in complaint resolution and appointment scheduling within fast-paced environments. Skilled in building strong client relationships, managing high call volumes, and utilizing CRM systems to enhance patient experience and operational efficiency. Recognized for professionalism, empathy, and problem-solving abilities. Bilingual in English and Spanish, with a commitment to delivering exceptional service, improving customer satisfaction, and fostering long-term client loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Intern
Opmax Rental Car Services
- Current
- Organized and maintained office files, ensuring easy access to documents and efficient workflow.
- Managed appointment scheduling and calendar coordination for team members to optimize time management.
- Assisted in preparing reports and presentations, enhancing communication effectiveness across departments.
- Responded to customer inquiries via phone and email, improving client satisfaction and service response times.
- Coordinated travel arrangements for staff, streamlining logistics and reducing administrative burdens.
- Developed and implemented filing systems, increasing document retrieval efficiency by standardizing processes.
- Trained new administrative staff on office procedures, fostering a collaborative work environment.
- Collaborated with team members to streamline operations, contributing to improved overall productivity levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
CSR
East Liberty Family Health Care Center
11.2024 - Current
- Greet patients and visitors warmly, ensuring a welcoming environment
- Assist patients in person, over the phone, or via digital communication in their preferred language.
- Explain clinic procedures, appointment schedules, and patient rights and responsibilities.
- Schedule and confirm patient appointments using electronic health records (EHR) systems.
- Handle appointment cancellations and rescheduling promptly to optimize clinic efficiency. Ensure departmental productivity goals are tracked, met, and reported.
- Complete patient check-ins, verifying demographic and insurance information.
- Assist patients with forms, translating when necessary to ensure understanding.
- Collect co-pays, sliding-scale payments, and other fees as applicable.
- Work closely with clinical and administrative teams to support seamless patient care.
- Participate in training on FQHC policies, cultural competency, and patient-centered care.
- Stay informed about available community resources to assist patients as needed.
Member Service Representative
Auto Zone
04.2023 - 12.2024
- Provided excellent customer service by assisting ((English/Spanish), responding to, and resolving customer inquiries.
- Handled sensitive and confidential information with discretion to maintain department security.
- Demonstrated expertise in customer service, resolving complex inquiries, and problem solving.
- Collaborated with other departments to ensure prompt resolution of customer complaints or disputes.
- Built and maintained customer relations by providing high-quality services.
- Answered inquiries and provided information to members regarding services and products.
- Built relationships with members through quality interactions that exceeded expectations.
- Participated in training sessions to improve knowledge of product features and benefits.
- Managed a high volume of incoming calls and emails, professionally and efficiently addressing member needs.
- Followed up promptly on all unresolved cases from previous shifts.
- Made appropriate account corrections to resolve customer problems.
Secretary
Amaya Painting And Drywall LLC
11.2021 - 07.2022
- Provided bilingual (English/Spanish) administrative support to ensure effective communication with clients.
- Managed payroll processes, including preparing and distributing checks to employees.
- Coordinated project schedules and workflows to prevent delays and ensure timely completion.
- Managed accounts payable, including processing and depositing checks.
- Served as the primary point of contact for incoming calls, directing inquiries and relaying information between clients and the owner.
- Maintained organized records and files, ensuring accuracy and accessibility of information.
- Assisted with customer service inquiries and resolved issues in a timely and professional manner.
- Managed daily office operations, including correspondence, filing, and data entry.
- Supported the owner with administrative tasks, including scheduling appointments and managing calendars.
- Prepared invoices and tracked payments from clients.
Education
High School Diploma - undefined
Unity Reed High School
ManassasBachelor of Science (B.S.) - Business Administration
CCAC
Pittsburgh05.2025
Bachelor of Science - Business Administration-Accounting
Bellevue University
Bellevue, NESkills
- Customer focus
- Call center experience
- Problem-solving
- Time management
- Decision-making
- Appointment scheduling
- Customer relationship management (CRM)
- Complaint handling
- CRM software
- Customer relations
- Follow-up skills
- Documentation
- Client relations
Certification
Real State Agent
languages
Spanish - Bilingual
English - Bilingual
experience
01-2025
Accomplishments
Earned placement on the Dean’s List for three consecutive years in recognition of strong academic performance and dedication to excellence.
education
true
Timeline
CSR
East Liberty Family Health Care Center
11.2024 - Current
Member Service Representative
Auto Zone
04.2023 - 12.2024
Secretary
Amaya Painting And Drywall LLC
11.2021 - 07.2022
Administrative Intern
Opmax Rental Car Services
- Current
High School Diploma - undefined
Unity Reed High School
Bachelor of Science (B.S.) - Business Administration
CCAC
Bachelor of Science - Business Administration-Accounting
Bellevue University