Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
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Eva Hafer

Greensburg,Pa

Summary

Driven and meticulous professional with a track record of exceeding employer expectations through exceptional customer service and attention to detail. Leveraged expertise in online order processing and planning at Instacart to enhance customer satisfaction and operational efficiency. Demonstrated reliability and decision-making skills, significantly improving service quality and accuracy.

Overview

14
14
years of professional experience

Work History

Personal Shopper

Instacart
03.2024 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.

Delivery Driver

Uber Eats
12.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Janitor

Redeemer Lutheran School
Verona, PA
07.2015 - 12.2019
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Medical Assistant

East Suburban OB/GYN
11.2010 - 03.2012
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

Education

High School Diploma -

Greensburg Salem
Greensburg, PA

Associate - Early Childhood Education

Westmoreland County Community College
Youngwood, PA

Medical Assistant

Sanford Brown
Monroeville, PA

Skills

  • Customer Service
  • Attention to Detail
  • Planning and Organization
  • Decision-Making
  • Online Order Processing
  • Online ordering familiarity
  • Verifying Order Accuracy
  • Reliability
  • Order Picking and Processing
  • Responsible Driver
  • Dependability and Honesty
  • Communication and Interpersonal Skills

Work Preference

Work Type

Part Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceFlexible work hoursWork from home option

Timeline

Personal Shopper

Instacart
03.2024 - Current

Delivery Driver

Uber Eats
12.2023 - Current

Janitor

Redeemer Lutheran School
07.2015 - 12.2019

Medical Assistant

East Suburban OB/GYN
11.2010 - 03.2012

High School Diploma -

Greensburg Salem

Associate - Early Childhood Education

Westmoreland County Community College

Medical Assistant

Sanford Brown

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Eva Hafer