Evan Haun
Pittsburgh,PA
Summary
Cloud Network Engineer building and supporting virtual infrastructure across VMware, Windows, Ubuntu, Red Hat, and Microsoft Entra environments. Designs and troubleshoots virtualization, Active Directory, DNS/DHCP, and storage, while maintaining Linux patching and support. Brings a systems-first approach to cloud-connected environments that depend on reliable identity, storage, and server performance.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Cloud Network Engineer
EdgeCo Holdings
Pittsburgh, PA
11.2025 - 08.2026
- Maintained 95% uptime across VDI and virtual server environments.
- Installed, configured, and monitored SAN storage supporting the virtual environment.
- Designed and troubleshot virtual desktop infrastructure across VMware, Windows, Ubuntu, and RedHat systems.
- Built and maintained Linux servers for development teams using Kubernetes and Docker.
- Scheduled Linux patching with Ansible and managed Windows DNS, BIND, and Group Policy across a multi-domain environment.
- Managed new user accounts in Microsoft Entra as part of day-to-day identity administration.
- Designed and implemented scalable network architectures to support business operations.
Senior Support Engineer
BNY Mellon
Pittsburgh, PA
10.2019 - 03.2025
- Maintained MTTA and MTTR across internal applications and production server alerts.
- Troubleshot RedHat operating system alerts and application issues using the Linux command line and root cause analysis.
- Wrote and edited SQL queries for application metadata and audit requests.
- Prepared application releases, weekend maintenance, and disaster recovery exercises to support controlled production changes.
- Used Ansible Tower to automate tasks and deploy applications across Linux environments.
- Supported production stability by monitoring server health, responding to alerts, and coordinating maintenance windows.
- Developed and maintained comprehensive documentation for systems and processes, improving knowledge transfer across teams.
Linux Systems Engineer
PNC Bank
Pittsburgh, PA
04.2019 - 10.2019
- Monitor incident and request queues, triage incoming work, and participate in on-call support rotation.
- Tune Linux server performance and support high availability across clustered environments.
- Configure LVM and monitor production storage requirements on RedHat Linux servers.
- Support clustered server reliability through root cause analysis, patch management, and disaster recovery planning.
- Mentored junior engineers on best practices in Linux administration, fostering skill development and knowledge sharing.
Linux Systems Administrator
BNY Mellon
Pittsburgh, PA
01.2018 - 04.2019
- Automate system checks and data collection with bash and Python scripts for Linux server administration.
- Test the migration from BMC BladeLogic to Ansible for automation across Linux and Unix servers.
- Implement Illumio host-based firewalls and Tanium security software on non-production servers.
- Troubleshoot failed installs and provide root cause analysis for Linux and Unix systems.
- Managed system performance and uptime, ensuring optimal operation of Linux environments.
Systems Administrator
Enterprise Bank
Pittsburgh, PA
06.2016 - 01.2018
- Created a CyberSecurity Assessment aligned with IT and banking regulations to support audit readiness.
- Led Citrix 6.x to 7.x upgrades, phone system replacement, and Exchange server upgrades as technical lead on infrastructure projects.
- Built Group Policies to standardize user and system settings across the environment.
- Maintained VMware and Citrix virtual environments to support stable day-to-day operations.
- Managed server configurations and upgrades to enhance system performance and security.
- Implemented backup and recovery processes, ensuring data integrity and business continuity.
Systems Administrator
Pittsburgh Symphony Orchestra
Pittsburgh, PA
02.2015 - 06.2016
- Installed and configured SharePoint 2013 to support internal collaboration and document access.
- Reconfigured the building-wide wireless network to improve connectivity across the facility.
- Restructured Group Policy and Active Directory objects to streamline user and system administration.
- Assisted with the installation of Exchange 2013 and managed public DNS through AWS Route 53.
- Configured Windows patching and DNS administration to strengthen system upkeep and service availability.
- Managed server configurations and upgrades to enhance system performance and security.
- Implemented backup and recovery processes, ensuring data integrity and business continuity.
Support Technician
integraONE
Saxonburg, PA
02.2014 - 02.2015
- Resolved 50+ tickets weekly across level 1 and level 2 support while documenting incidents and follow-ups.
- Monitored network, server, and computer systems with remote management tools to maintain uptime and spot issues early.
- Applied Linux, Windows, and Mac patches, reducing vulnerability exposure across customer environments.
- Configured and maintained Active Directory objects for multiple customers, streamlining account administration and access changes.
- Administered hosted and local Exchange servers to support email continuity and address user issues quickly.
- Created and updated Group Policy settings to enforce security standards and align workstation configurations.
- Installed hardware and software, then traveled to customer sites for new installations and upgrades.
- Collaborated with cross-functional teams to streamline support processes, improving overall service delivery.
- Provided technical support to clients, resolving issues efficiently and enhancing user satisfaction.
Senior Store Support Technician
Dick's Sporting Goods
Pittsburgh, PA
07.2011 - 02.2014
- Provisioned store controllers and LPTV servers with BMC BladeLogic, accelerating openings and standardizing infrastructure automation.
- Installed and configured LPTV camera servers at stores, keeping security systems compliant during opening activities.
- Applied Microsoft Windows patches and updates on store servers using BladeLogic to reduce vulnerabilities.
- Configured iPads, iPhones, and Active Directory objects to support customer programs and streamline user access.
- Tested new provisioning processes and coordinated with field technicians to install register equipment, computers, and servers reliably.
- Developed documentation for troubleshooting guides, enhancing team knowledge resources.
- Mentored junior technicians, fostering skill development and operational excellence within the team.
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
IT Service Desk Technician
Dick's Sporting Goods
Pittsburgh, PA
02.2008 - 07.2011
- Delivered first-level telephone support for network, telephony, computer, and POS issues, handling 60+ calls daily.
- Used remote access software to troubleshoot open incidents and shorten resolution times.
- Managed Active Directory users by enabling and disabling accounts, resetting passwords, and verifying permissions to maintain security standards.
- Reviewed Service Desk email and routed tickets to the right team members to keep work moving efficiently.
- Escalated issues outside Service Desk scope to the appropriate support group for timely resolution.
- Supported network connectivity by patching cables from switches to patch panels and walking users through rebooting switches, routers, and other network equipment.
- Maintained high call volume performance, averaging 60 calls per day with peaks reaching 100+ calls.
- Trained junior staff on troubleshooting techniques and customer service best practices, fostering team development.
- Developed documentation for standard operating procedures, ensuring consistency in service delivery across teams.
- Collaborated with team members to maintain consistency in service delivery and support quality.
Help Desk Technician
Paul C. Rizzo and Associates
Pittsburgh, PA
05.2006 - 06.2007
- Configured and maintained company-approved PC hardware, software, and peripherals from multiple vendors.
- Updated software, upgraded equipment, and completed network administrative tasks during visits to branch offices.
- Managed user and group permissions in Active Directory and adjusted Group Policy settings.
- Maintained DNS zones, DHCP scopes, accounts, and GPOs to support stable directory services.
- Created daily backups in Symantec BackUp Exec, restored damaged files on request, and tested Windows Vista installations before companywide deployment.
- Managed inventory of IT equipment and software licenses, streamlining procurement processes for future needs.
Education
Associate of Science - Information Technology
Pittsburgh Technical Institute
Oakdale10.2006
Skills
- Cloud infrastructure
- Linux administration
- Virtualization
- SQL
- Disaster recovery planning
- VPN configuration
- Certificate management
- Identity and access management
- Incident response
- Patch management
- Root cause analysis
- Windows server administration
- DNS administration
- Active Directory
- Storage administration
- Virtual desktop infrastructure
- Microsoft Entra
Certification
AWS Certified Cloud Practitioner
Timeline
Cloud Network Engineer
EdgeCo Holdings
11.2025 - 08.2026
Senior Support Engineer
BNY Mellon
10.2019 - 03.2025
Linux Systems Engineer
PNC Bank
04.2019 - 10.2019
Linux Systems Administrator
BNY Mellon
01.2018 - 04.2019
Systems Administrator
Enterprise Bank
06.2016 - 01.2018
Systems Administrator
Pittsburgh Symphony Orchestra
02.2015 - 06.2016
Support Technician
integraONE
02.2014 - 02.2015
Senior Store Support Technician
Dick's Sporting Goods
07.2011 - 02.2014
IT Service Desk Technician
Dick's Sporting Goods
02.2008 - 07.2011
Help Desk Technician
Paul C. Rizzo and Associates
05.2006 - 06.2007
Associate of Science - Information Technology
Pittsburgh Technical Institute