Evan Kunkle
Philadelphia,PA
Summary
Risk and Fraud Analyst with over two years of experience in the online sports betting and casino gaming industry. Equipped with excellent communication skills, strong problem-solving abilities, adaptability, and a swift capacity to learn and apply new aptitudes. Committed to leveraging these qualities to drive team success and contribute to organizational growth with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Fraud and Risk Analyst
Penn Interactive
10.2023 - Current
- Gained experience submitting chargeback reports and regulatory cases, as well using tools such as GeoComply, LexisNexis, and Looker to track fraud cases and monitor trends to develop strategies for fraud prevention.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Strengthened verbal and written communication skills by producing detailed reports of fraud investigations and communicating findings with senior management and other team members.
Player Experience Specialist
Penn Interactive
01.2023 - 10.2023
- Performed phone, email, and live chat support for brands including ESPN BET, Barstool Sportsbook, Hollywood Casino, theScore Bet and PENN Play Rewards Program.
- Offered informative assistance to patrons for inquiries regarding registration processes, promotional offers, payment processes, betting criteria, and responsible gaming.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Manager/Waiter/Bartender
Weatherly Country Inn Restaurant and Catering
06.2015 - 01.2023
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelor of Science - Statistical Science And Data Analytics,
Temple University, Fox School of Business
Philadelphia, PA12.2021
Skills
- Experience using programming languages Python, R, Java, and SAS
- Fraud detection
- Microsoft 365 tools including Word, Excel, PowerPoint, Outlook, OneDrive, and Teams
- Data analysis
- Google Workspace tools
- Investigative techniques
Timeline
Fraud and Risk Analyst
Penn Interactive
10.2023 - Current
Player Experience Specialist
Penn Interactive
01.2023 - 10.2023
Manager/Waiter/Bartender
Weatherly Country Inn Restaurant and Catering
06.2015 - 01.2023
Bachelor of Science - Statistical Science And Data Analytics,
Temple University, Fox School of Business