Evan Porco
Freedom
Summary
Accomplished Assistant Branch Manager with a proven track record in retail banking. Strong client relationship management skills. Excelled in loan expertise and team development, leading initiatives that significantly improved customer satisfaction and branch performance. Demonstrated strong leadership and regulatory compliance, ensuring seamless banking operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
First National Bank Of Pennsylvania
02.2024 - Current
- Ensure exceptional service by addressing and solving customer issues promptly.
- Enhanced branch performance metrics by recommending tailored solutions and cross selling products.
- Ensured correct implementation of procedures at the branch in regards to audit.
- Responsible for opening consumer accounts and putting on consumer loans.
- Directed the professional growth of banking team members.
- Led multiple initiatives to ensure a smooth customer experience.
Relationship Banker
First National Bank Of Pennsylvania
10.2022 - 02.2024
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
Head Teller
PNC Bank
01.2021 - 10.2022
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
Teller
PNC Bank
02.2018 - 01.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Education
N/A - Psychology
Saint Vincent College
Latrobe, PAHigh School Diploma -
Quigley Catholic
Baden, PA06.2015
Skills
- Team development
- Operational efficiency
- Loan expertise
- Relationship building and management
- Regulatory compliance
- Client relationship management
- Strong leadership
- Work prioritization
Certification
NMLS
Timeline
Assistant Branch Manager
First National Bank Of Pennsylvania
02.2024 - Current
Relationship Banker
First National Bank Of Pennsylvania
10.2022 - 02.2024
Head Teller
PNC Bank
01.2021 - 10.2022
Teller
PNC Bank
02.2018 - 01.2021
N/A - Psychology
Saint Vincent College
High School Diploma -
Quigley Catholic
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