Evan WIgfall
Pittsburgh
Summary
Dedicated front-line professional with strong customer service and effective communication skills. Experienced in conflict resolution and team collaboration, ensuring smooth operations and enhanced customer satisfaction. With well-rounded knowledge in fire and EMS operations.
Overview
20
20
years of professional experience
7
7
Certifications
Work History
Front of House Employee
Chick Fill A
Pittsburgh
01.2026 - Current
- Resolved customer inquiries and issues to enhance satisfaction.
- Supported team during peak hours to maintain operational efficiency.
- Prepared food items following Chick-fil-A standards to ensure quality.
Firefighter
Todd Pritchard
Pittsburgh
07.2006 - Current
- Responded to emergency calls, executing fire suppression and rescue operations to safeguard lives and property.
- Communicated with crew members to coordinate tasks effectively under stressful conditions, ensuring safety and efficiency.
- Collaborated with emergency personnel during accident scenes and acute illness calls, delivering critical medical support.
server
Applebees
Pittsburgh
06.2023 - 08.2025
- Delivered exceptional customer service, contributing to memorable dining experiences.
- Resolved customer inquiries and issues promptly, enhancing guest satisfaction.
- Trained new servers on restaurant procedures, ensuring consistent service quality.
- Collaborated with kitchen staff to ensure timely food delivery.
Education
High School Diploma -
Baldwin Highschool
Baldwin Whitehall PA06-2025
Certification - Public Safety EMS
Steel Center CTE
Jefferson Hills PA05-2025
Skills
- Emergency response
- Effective communication
- Team collaboration
- Customer service
- Conflict resolution
- Time management
- Public safety knowledge
- Building construction
- Patient care documentation
- Stress management
- Training new staff
- Critical incident stress management
- Radio communication proficiency
- Incident safety
- Hazardous materials handling
- Emergency preparedness
- First aid and CPR
Certification
American Heart Association-CPR and AED
Timeline
Front of House Employee
Chick Fill A
01.2026 - Current
server
Applebees
06.2023 - 08.2025
Firefighter
Todd Pritchard
07.2006 - Current
High School Diploma -
Baldwin Highschool
Certification - Public Safety EMS
Steel Center CTE