Summary
Overview
Work History
Education
Skills
References
Languages
Affiliations
References
Timeline
Generic

Evangelene Parrish

Drexel Hill

Summary

Dynamic server with extensive experience, excelling in upselling techniques and effective communication. Proven ability to enhance guest satisfaction while managing high-volume dining environments. Skilled in point of sale operation and conflict resolution, consistently delivering exceptional service and maintaining cleanliness standards. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

9
9
years of professional experience

Work History

Server

Nudy's Cafe
Devon
12.2024 - Current
  • Provided excellent customer service by taking orders and delivering food promptly.
  • Upsold menu items to enhance guest experience and increase sales opportunities.
  • Provided excellent customer service to ensure satisfaction.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Server/Bartender

Iron Hill Brewery
Media
10.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Cleaned tables and chairs to prepare dining area for next customers.

Server/Bartender

Studio Movie Grill
Upper Darby
02.2018 - 01.2024
  • Extensive knowledge of food and drinks, in order to answer any questions guests may have.
  • Understanding of drinks that compliment different dishes on the menu.
  • Ability to make guests feel welcome, comfortable by introducing myself and assuring them of great service.
  • Daily cleaning for the service bar, prepping fruit and garnishes for other shifts throughout the day and maintaining fully stocked inventory.
  • Delivered food and beverages promptly to guests in theaters.
  • Processed payments accurately using point-of-sale systems.
  • Trained new servers on restaurant policies and customer service standards.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Server

Bru Craft & Wurst/Firm McCools Ale House
Philadelphia
07.2019 - 03.2020
  • Ability to work a flexible schedule in order to accommodate business.
  • Handled cash transactions accurately and processed payments promptly.
  • Took orders from customers accurately and in a timely manner.
  • Strong sense of urgency while being able to maintain composure to the guests.
  • Managed food and beverage orders efficiently during peak hours.

Customer Service Associate

Wawa
Drexel Hill
06.2016 - 04.2019
  • Interacting with customers to ensure a pleasant experience.
  • Ability to form relationships through customers who choose that particular Wawa, due to the employees consistency and warm welcome.
  • Ability to help coworkers when overwhelmed or in need of assistance to help the flow of the store.
  • Monitored product freshness to ensure quality service.
  • Greeted customers and identified their needs.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Performed additional duties as assigned by management team.
  • Processed transactions accurately at the register.

Work Study

Penn State Brandywine Admissions Office
Media
09.2016 - 05.2017
  • Assisting with college advisors to help admit students interested in attending.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Excellent phone service skills and ability to help students and parents get the help they need in the right department.
  • Knowledge working with Microsoft Word and Excel programs
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

High School Diploma -

Upper Darby Senior High School
Upper Darby, PA
06.2016

Some College (No Degree) - Undeclared

Pennsylvania State University, Brandywine
Media, PA

Skills

  • Ability to form interpersonal relationships through communication
  • Allergy awareness
  • Point of sale operation
  • Menu knowledge
  • Upselling techniques
  • Cash handling
  • Table setting
  • Conflict resolution
  • Time management
  • Effective communication
  • Attention to detail
  • Beverage preparation
  • Cleanliness standards
  • Sales techniques
  • Memory retention
  • Pays attention to detail, accuracy and consistency
  • Willing to mediate problems and help resolve conflict
  • Excellent ability to work under pressure and ability to remain in control
  • High volume dining
  • Wine service
  • Safe food handling

References

  • Myles Davis, Restaurant Manager - (215)667-9458
  • Lydia Oliver, Social Worker - (919)475-3790
  • Cameron O' Donnell, Restaurant Server - (610)724-8484

Languages

English
Professional
Spanish
Limited

Affiliations

  • Running/ Fitness
  • Reader/ Writer

References

References available upon request.

Timeline

Server

Nudy's Cafe
12.2024 - Current

Server/Bartender

Iron Hill Brewery
10.2023 - Current

Server

Bru Craft & Wurst/Firm McCools Ale House
07.2019 - 03.2020

Server/Bartender

Studio Movie Grill
02.2018 - 01.2024

Work Study

Penn State Brandywine Admissions Office
09.2016 - 05.2017

Customer Service Associate

Wawa
06.2016 - 04.2019

High School Diploma -

Upper Darby Senior High School

Some College (No Degree) - Undeclared

Pennsylvania State University, Brandywine

Similar Profiles

CREATE PROFILE
Evangelene Parrish