Evelyn Carbajal

• Sanitized, restocked, and organized exam rooms.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Collected and documented patient medical information such as blood pressure and weight.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
• Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
• Obtained client medical history, medication information, symptoms, and allergies.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Performed eye exams
• Nurse visits( injections and trainings)
• Completed forms for patient assistance, diabetic medical suppliers, and Medicare forms.
• Helped with prior authorization
• Translation when needed

• Always represent the practice in a professional and welcoming way.
• Provide exceptional customer service by always maintaining a friendly demeanor and promptly addressing any issues or requests from patients.
• Check-in patients, triage calls, collect payments, and manage appointments.
• Check voicemails and return any missed calls as soon as possible
• Complete daily assigned tasks in a prompt and efficient manner.
• Manage inventory, order supplies, and keep updated spreadsheets of products/supplies.
• Assist physician in any way possible, which may sometimes include odd jobs
• Maintain office safety and security by ensuring all devices/equipment are properly turned off and stowed away at the end of the day, AC is set to recommended temperatures, lights are off, windows are locked, and front door is locked at the end of the day.
• Additional tasks/responsibilities may be assigned with sufficient notice - flexibility and adaptability are important

Job Responsibilities

• Always represent the practice in a professional and welcoming way.
• Provide exceptional customer service by always maintaining a friendly demeanor and promptly addressing any issues or requests from patients.
• Check-in patients, triage calls, collect payments, and manage appointments.
• Check voicemails and return any missed calls as soon as possible, ideally within 5 minutes.
• Manage social media accounts and create posts per our marketing protocol.
• Manage email marketing via Constant Contact or other technologies.
• Accurately and efficiently scan purchased items, including prescription medications, and complete monetary transactions.
• Complete daily assigned tasks in a prompt and efficient manner. Ask for help as needed and report any incomplete tasks to employer at the end of the day.
• Interface with our business partners in a pleasant, professional, and diplomatic manner.
• Assist physician during patient visits by cleaning, rooming, scribing, setting up for procedures, and completing any other necessary tasks.
• Keep exam rooms as well as rest of office clean at all times. This may include vacuuming, dusting, wiping, scrubbing, taking out trash, etc.
• Manage inventory, order supplies, and keep updated spreadsheets of products/supplies.
• Assist physician in any way possible, which may sometimes include odd jobs and personal errands.
• Provide child care as needed in the office, at physician’s home, or in an alternate setting.
• Maintain office safety and security by ensuring all devices/equipment are properly turned off and stowed away at the end of the day, AC is set to recommended temperatures, lights are off, windows are locked, and front door is locked at the end of the day.
• Additional tasks/responsibilities may be assigned with sufficient notice – flexibility and adaptability are important

• Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
• Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
• Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
• Streamlined appointment scheduling for improved time management and increased service appointments.
• Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
• Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
• Reduced no-show rates by diligently confirming appointments via phone or email reminders.
• Assisted in resolving customer issues by competently responding to both internal and external customer requests.
• Provided exceptional service with knowledge of products and services.
• Identified and solved problems with minimal guidance to minimize disruptions to business.
• Developed strong business relationships to provide service and value beyond customer expectations.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Set up appointments with interested customers according to schedule availability.
• Made average of Number outbound and inbound calls per day.
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Assisted in recruitment to build team of top performers.
• Facilitated decision-making processes within group through open dialogue and consensus-building techniques.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.