Evelyn Gonzalez
Panama City
Summary
Logistics specialist with experience in the international transport industry and operations focused on analysis and process improvements. Professional with a passion for delivering outstanding service, take on extra responsibilities, and grow professionally. Have worked in pressure environments where high standards are expected.
Overview
8
8
years of professional experience
Work History
Logistics Coordinator
Sandoz Pharmaceuticals
02.2024 - Current
- Ensure finished product availability for sales and samples by managing transportation and service providers.
- Analyze performance metrics (KPIs) to optimize cost, time, and quality, implementing corrective actions as needed.
- Control expenses and lead efficiency improvement projects.
- Ensure compliance with delivery standards, customs policies, and regulations in Free Zone and CAC operations.
- Select and coordinate logistics partners per TechOps and country requirements, supported by Sourcing, HSE, and QA.
- Promote LEAN practices to enhance performance and reduce costs.
- Implement systems to boost efficiency and support QA, HSE, and Security strategies.
- Maintain GMP and regulatory compliance, focusing on continuous improvement.
Logistics Analyst Senior
Samsung SDS
02.2021 - 05.2023
- Documented carrier performance to compare service levels against contract requirements
- Controlled company expenses and liabilities to meet profit goals
- Set up accounts and input contract terms to onboard new vendors
- Kept pricing structures in line with actual logistics costs
- Supported audit execution and reporting to foster accuracy (Forecast Weekly)
- Audited contracts regularly to verify prompt, accurate and complete invoicing
- Evaluated Data related to Warehouse Operations
- Resolved invoicing issues within required time frames and posted on accounts receivable reports
- Verified and input billing charges into applicable systems
Logistics Specialist
M3 International Logistics Corp
11.2019 - 08.2020
- Liaised with airlines, Shipping lines and Forwarders to meet operational requirements and maintain up-to-date schedule information and shipment status reports
- Established relationships with agents and carriers to encourage expeditious and accurate routings and billings
- Interfaced with domestic and overseas office representatives and agents to resolve problems
- Communicated by email and phone to provide information on available services, shipping and cargo bookings
- Worked with customs brokers and freight forwarders to meet shipping documentation requirements and prepare required shipping documents
- Tracked shipments and proactively resolved delivery problems on behalf of customers
- Verified and checked import and export documentation to determine cargo contents
- Calculated freight and postal rates and documented shipment costs in detail
Sales Assistant
Copa Airlines
09.2018 - 02.2019
- Acknowledged and addressed client complaints, escalating critical concerns to management
- Conducted client follow-ups to maintain customer satisfaction and loyalty
- Notified customers of order and delivery changes in advance
- Acted as first point of contact for customer inquiries
- Entered and processed orders from ecommerce sites and email requests
- Prepared weekly sales reports to the Sales Director
- Input data to maintain quality and accuracy of customer database
Import Specialist
DHL Express Panama S.A
01.2017 - 07.2017
- Coordinated inbound shipments by driving prompt and accurate delivery of goods while providing superior customer service
- Worked with customs brokers and freight forwarders to meet shipping documentation requirements and prepare required shipping documents
- Arranged transportation, storage and distribution of products after international transport
- Calculated the correct tariffs and duties and paid off amounts for customers shipping goods from international locations
- Prepared important and export documentation in compliance with customs requirements, helping customers quickly receive goods
- Worked with government agents to clear goods through customs and quarantine systems
Education
M.D. - Supply Chain Management
Universitat de Barcelona
06.2023
Bachelor Degree - Logistics management and Intermodal Transportation
International Maritime University of Panama
12.2019
Program - Bussiness English
VanWest College
10.2019
Skills
- Proactive
- Multi-tasker
- Problem-Solving
- Quality control analysis
- Continuous Improvements
- Time management
- Teamwork
- Customer service
- Shipping procedures
- Global logistics
Language
Spanish, Native
English, Fluent
French, Beginner
Hobbies and Interests
April21,1995, Nationality Panamanian linkedin.com/in/evelyn-gonzalez-9a50a7195
Timeline
Logistics Coordinator
Sandoz Pharmaceuticals
02.2024 - Current
Logistics Analyst Senior
Samsung SDS
02.2021 - 05.2023
Logistics Specialist
M3 International Logistics Corp
11.2019 - 08.2020
Sales Assistant
Copa Airlines
09.2018 - 02.2019
Import Specialist
DHL Express Panama S.A
01.2017 - 07.2017
Bachelor Degree - Logistics management and Intermodal Transportation
International Maritime University of Panama
Program - Bussiness English
VanWest College
M.D. - Supply Chain Management
Universitat de Barcelona
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