Evelyn Kabah
Philadelphia
Summary
Dedicated and mission-driven professional with a strong foundation in Psychology and extensive experience in case management, administrative support, client services, and youth development. My academic background in psychology enhances my ability to understand behavior, support diverse populations, apply mental-health communication, and build strong, trust-based relationships with clients, families, and teams. Experience in both in-person and fully remote service delivery, with strong digital communication, virtual case management, and remote administrative abilities. Recognized for leadership, professionalism, and the ability to guide others through complex or high-pressure situations with empathy, clarity, and sound judgment.
Experienced across nonprofit, educational, administrative, and human-services settings, consistently improving processes and supporting team performance. Seeking a long-term career where my leadership abilities, psychology-based insight, and commitment to excellence can contribute to organizational impact, community empowerment, and program success.
Overview
10
10
years of professional experience
Work History
Case Manager Supervisor
Unique AID
11.2017 - Current
- Developed and implemented process improvements that strengthened documentation accuracy, reduced service delays, and improved communication between case managers, clients, and supervisors.
- Led and supervised a multidisciplinary team of 15 case managers, per day, providing daily guidance, coaching,training, and performance support to ensure consistent, high-quality service delivery.
- Oversaw caseload assignments and workflow management, distributing cases based on staff strengths, urgency levels, and program requirements to improve efficiency and client outcomes.
- Provided leadership during emergencies, ensuring staff safety, compliance, and immediate client support during high-pressure situations.
Administrative Assistant
Robert Half
09.2018 - 10.2019
- Delivered high-level administrative support including calendar management, data entry, document preparation, and customer communication.
- Ensured confidentiality of sensitive information and maintained compliance with company policies.
- Strengthened client relationships through prompt and professional communication.
- Answered multi-line phone system, routing calls,up to 30 per day, delivering messages to staff and greeting visitors.
Call Center Representative
Modis
08.2016 - 10.2018
- Managed high call volumes about 50 calls per day while delivering exceptional customer support and resolving complex issues.
- Handled confidential information with accuracy and professionalism.
- Utilized multiple software systems for data retrieval, ticketing, and documentation.
- Maintained performance metrics in speed, accuracy, and customer satisfaction.
Instructor/After-School Tutor
Oxford Circle Christian Community Development Association
09.2015 - 06.2016
- Built compassionate, mental-health relationships with students and families, providing individualized academic and emotional support in alignment with nonprofit service values.
- Developed trust and strong communication with students, parents, and program staff, demonstrating active listening, conflict resolution, and client-engagement skills.
- Led structured learning sessions with about 5-10 kids and implemented classroom behavior-management strategies that created a safe, organized, and productive environment for youth development.
- Maintained accurate progress documentation, behavior logs, and academic reports while coordinating with teachers and program supervisors to support each student’s learning plan
Education
B.A. - Psychology
West Chester University of Pennsylvania
West Chester, PA05.2023
Diploma of Completion - Medical Assistant
Lincoln Technical Institute
PA06.2017
Skills
- Client Data Systems & CRM Platforms
- Leadership, Coaching & Staff Training
- Crisis Intervention & De-Escalation
- Remote Administrative Support
- Scheduling & Calendar Management
- Client Communication & Support
- Confidential Documentation & Compliance
- Program Coordination & Youth Support
- Problem Solving & Conflict Resolution
- Microsoft Office & Google Workspace
- High-Volume Call Management
- Cross-Functional Team Collaboration
Awards
- Employee of the Month, 2019-2020
- Student of the Month, 2017, Lincoln Tech
- Dean's List, 2017, Lincoln Tech
- Dean's List, 2015, High School
Research & Child Psychology
- Early Childhood Cognition and Emotions Lab (ECCEL)
- Collaborative Institutional Training Initiative (CITI)
Timeline
Administrative Assistant
Robert Half
09.2018 - 10.2019
Case Manager Supervisor
Unique AID
11.2017 - Current
Call Center Representative
Modis
08.2016 - 10.2018
Instructor/After-School Tutor
Oxford Circle Christian Community Development Association
09.2015 - 06.2016
B.A. - Psychology
West Chester University of Pennsylvania
Diploma of Completion - Medical Assistant
Lincoln Technical Institute