Ever Ayala
Berwick
Summary
Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Overview
4
4
years of professional experience
Work History
Bartender/Restaurant Server
Hogs Hollow Saloon
10.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Upheld strict regulations for safe alcohol service and food safety.
Server
Marley Brewing and Grill
09.2023 - 10.2024
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Patient Access Representative
Geisinger
01.2022 - 05.2023
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
Education
No Degree - Sales And Professional Sales
Bloomsburg University of Pennsylvania
Bloomsburg, PA05-2027
High School Diploma -
Berwick Senior High School `
Berwick, PA05-2020
Skills
- Safe service compliance
- Bar restocking
- Mixology
- Basic accounting
- New hire training
- Order management
Languages
Spanish
Native or Bilingual
Timeline
Bartender/Restaurant Server
Hogs Hollow Saloon
10.2024 - Current
Server
Marley Brewing and Grill
09.2023 - 10.2024
Patient Access Representative
Geisinger
01.2022 - 05.2023
No Degree - Sales And Professional Sales
Bloomsburg University of Pennsylvania
High School Diploma -
Berwick Senior High School `