Experienced with client relationship management, ensuring satisfaction and loyalty. Utilizes strategic sales techniques to identify and capitalize on opportunities. Knowledge of CRM systems and effective communication for optimal results.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
HR Healthcare
02.2024 - Current
Drove sales of medical products by engaging with hospital and long-term care facilities to uncover needs and position value-based solutions
Consulted with clinical stakeholders including nurses, purchasing, and department leads to support product education and trial processes
Gained exposure to healthcare distribution systems, GPO contracting, and procurement workflows
Excelled in customer service and follow-up, supporting long-term account retention and satisfaction
Made at least 50 calls and sent 50+ emails a day and grew territory product lines by 60% year-to-year
Sales & Marketing Support Associate
HR Healthcare
York, PA
01.2023 - 02.2024
Partnered with sales leadership to coordinate sample delivery and field team support for clinical accounts
Processed time-sensitive product requests from hospitals, ensuring compliance and timely delivery
Contributed to go-to-market strategies for new products, working cross-functionally with marketing and R&D
Built strong foundational knowledge of hospital systems, provider priorities, and patient care objectives
Shop Manager
Jim Mack's Ice Cream
York, New York
04.2014 - 01.2023
Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Managed inventory control, cash control, and store opening and closing procedures.
Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.