Ezequiel O´Brien Rodríguez

I have over six years of experience in the healthcare industry, specializing in medical billing, patient financial services, and administrative support. Throughout my career, I have developed a strong understanding of revenue cycle management, insurance verification, claims processing, patient communication, and healthcare documentation. My experience has equipped me with the skills to provide exceptional support as both a Medical Virtual Assistant and a Medical Biller.

03/01/18, 150-hour TEFL/TESOL Master Course

2026 HIPAA Certified

As a Medical Virtual Assistant, I have provided comprehensive administrative and operational support to healthcare organizations and providers. My responsibilities have included:

• Managing patient appointments, scheduling, cancellations, and rescheduling.
• Coordinating communication between patients, providers, insurance companies, and healthcare facilities.
• Answering inbound and outbound patient calls professionally and compassionately.
• Responding to emails and patient inquiries promptly.
• Verifying patient demographics and insurance eligibility.
• Reviewing patient accounts and updating electronic medical records (EMR/EHR).
• Assisting patients with billing questions and financial responsibilities.
• Coordinating referrals and obtaining prior authorizations when required.
• Maintaining confidentiality and compliance with HIPAA regulations.
• Documenting patient interactions accurately within healthcare systems.
• Assisting physicians and clinical staff with administrative tasks.
• Managing follow-up activities to ensure timely completion of patient requests.
• Handling sensitive patient information with professionalism and discretion.
• Supporting workflow efficiency by prioritizing urgent requests and maintaining organized records.
• Collaborating with multidisciplinary healthcare teams to improve patient satisfaction and operational efficiency.